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GPU Performing extremely poorly

Associate
Joined
23 Jan 2021
Posts
6
Location
Liverpool
I'm very concerned about my Laptop now I've had issues with it so long after purchasing my "ASUS TUF Gaming FX505DV NVIDIA RTX 2060, 16GB, 15.6"

I'm not sure how to diagnose if it's broken or not as I've not really had a gaming laptop before could you guys help with any suggestions on how I should go about it.
 
Ah sorry I forgot to mention I'm just getting low FPS on certain games like Hearts of Iron IV and Warhammer Total War 2 and can't run them at the optimal settings
 
Yeah I used Userbenchmark and Nvidia Experience thinks I can run most games max but I can't even run things on low or on a lower resolution.
 
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