Graphics Card Fault?

[Sam_Boyce]

So I have recently purchased a whole new rig (the spec is below)

2GB EVGA GTX 660 Superclocked,
Intel Core i7 3770K,1155, Ivy Bridge
Gigabyte GA-Z77-DS3H, Intel Z77,
(2x4GB) Corsair DDR3 Vengeance
600W Corsair CXM Builder series,
120GB Intel 330, 2.5" SSD SATA III 1
Lian-Li PC-K59B Black First Knight
Xonar DGX Soundcard
WD 1TB HHD
Samsung CD/DVD RW+ Optic Drive

It has been working fine for around a month and a half. However for the last week I have been having an issue where, I have loads of lines apeared across the screen and then PC shuts down. It doesn't shut down everytime, sometimes it just goes back to the desktop and works fine. This happens when playing WoW and this is the only game on there at the moment and the timing is intermittent.

I have screenshots of all the errors that have been appearing in the event log. The main one I see says:-

Kernel-Power
The system has rebooted cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Does anyone have any idea if it is the GPU or the power supply.

Pervious steps troubleshooting:-
Rolled back to pervious stable backup
unistall and reinstalled GPU and drivers

Any ideas would be great

 

[EVGAdominik]

Hello Sam,

the most simple way to get to know if the fault is with the card or not would be to test it in a different system if it will show the same error there or another card in your system if it will just work fine. To rule out if this issue is related to the application you can download the EVGA OC Scaner or some freeware benchmarks like Heaven or Valley Benchmark if those will just run fine or they will crash the system too. Have you already tried to clean out the driver and download and install new ones? Do you use Beta or WHQL driver?

 

[Sam_Boyce]

Thank you for your reply,

I will download the EVGA OC Scanner later and run that. I have downloaded the later WHQL drivers from the Nvidia website. They are version 314.22 i believe.

I am new to the EVGA OC Scanner so is there any particular settings that I should use or anything I need to watch out for?

Thanks

 

[EVGAdominik]

With the settings in the OC Scanner is the option for FXAA, when you enable this it will put the card on full load when you run the stress test. After you have started the stress test it will show you in the top left corner the specs of the card and the number of artefacts that are found. There you can proof if the parameter the card is running at are right and if the scanner will find issues.

 

[Sam_Boyce]

I will run that tonight then and see what happens. Would it be worth uninstalling the GPU and loading not the latest driver but maybe the one pervious to it incase there is an issue with that driver?

I hope it isn't that GPU as that will be the 2nd one in about a month and a bit

 

[Sam_Boyce]

Ok so I have just run the EVGA OC Scanner and it went on for about 35 seconds, then the screen went all pixelated and then the PC shutdown. I did this twice and it happen both times at about the same time. I looked into the log files and this is all i see:-

2013/03/27 @ 18:24:15 >> EVGA OC Scanner X is starting up.
2013/03/27 @ 18:24:15 >> Build: 2.2.4 [Mar 15 2013 @ 16:34:40]
2013/03/27 @ 18:24:16 >> Operating system: Windows 7 64-bit build 7601 [Service Pack 1]
2013/03/27 @ 18:24:16 >> CPU name: Intel(R) Core(TM) i7-3770K CPU @ 3.50GHz
2013/03/27 @ 18:24:17 >> CPU features: speed: 3503MHz, physical cores: 8, logical cores: 8
2013/03/27 @ 18:24:17 >> OpenGL version: 4.3
2013/03/27 @ 18:24:17 >> Main OpenGL graphics card: NVIDIA GeForce GTX 660
2013/03/27 @ 18:24:17 >> Device ID: 10DE - 11C0
2013/03/27 @ 18:24:17 >> Max viewport size: 16384x16384
2013/03/27 @ 18:24:17 >> Max texture size: 16384x16384
2013/03/27 @ 18:24:17 >> Detecting GPUs...
2013/03/27 @ 18:24:17 >> Found 1 GPUs.
2013/03/27 @ 18:24:17 >> - GPU 1: NVIDIA GeForce GTX 660
2013/03/27 @ 18:24:17 >> - Bus ID: 1
2013/03/27 @ 18:24:17 >> - Cores: 960
2013/03/27 @ 18:24:17 >> - Partitions: 3
2013/03/27 @ 18:24:17 >> - Shader Pipes: 3
2013/03/27 @ 18:24:17 >> - Memory size: 2047MB
2013/03/27 @ 18:24:17 >> - Memory type: GDDR5
2013/03/27 @ 18:24:17 >> - Bios: 80.06.28.00.61
2013/03/27 @ 18:24:17 >> - GPU temperature: 35.000°C
2013/03/27 @ 18:24:17 >> - Graphics driver: 9.18.13.1407
2013/03/27 @ 18:24:17 >> - True clocks - GPU clock: 1045MHz - Memory clock: 3004MHz - Shader clock: 0MHz - GPU voltage: 0.000V
2013/03/27 @ 18:24:17 >> - GTX 600 series - GPU base clock: 1045MHz - GPU boost clock: 1110MHz
2013/03/27 @ 18:24:17 >> - PState 0 - GPU clock: 1254MHz - Memory clock: 3004MHz - Shader clock: 0MHz - GPU voltage: 0.925V
2013/03/27 @ 18:24:17 >> - PState 2 - GPU clock: 1254MHz - Memory clock: 3004MHz - Shader clock: 0MHz - GPU voltage: 0.925V
2013/03/27 @ 18:24:17 >> - PState 5 - GPU clock: 862MHz - Memory clock: 810MHz - Shader clock: 0MHz - GPU voltage: 0.875V
2013/03/27 @ 18:24:17 >> - PState 8 - GPU clock: 324MHz - Memory clock: 324MHz - Shader clock: 0MHz - GPU voltage: 0.850V
2013/03/27 @ 18:24:17 >> - Fan speed: 30%
2013/03/27 @ 18:24:17 >> - Fan speed: 1200 RPM
2013/03/27 @ 18:24:17 >> GPU monitoring thread started up ok.
2013/03/27 @ 18:25:31 >> Starting stress test...
2013/03/27 @ 18:25:44 >> GPU 0 power draw (101%) > power target (100%) - Adjusting rendering load in progress...
2013/03/27 @ 18:25:46 >> GPU 0 power draw (102%) > power target (100%) - Adjusting rendering load in progress...
2013/03/27 @ 18:25:47 >> GPU 0 power draw (101%) > power target (100%) - Adjusting rendering load in progress...
2013/03/27 @ 18:25:48 >> GPU 0 power draw (101%) > power target (100%) - Adjusting rendering load in progress...
2013/03/27 @ 18:26:08 >> GPU 0 power draw (104%) > power target (100%) - Adjusting rendering load in progress...

After than there is nothing..

Any ideas?

 

[Sam_Boyce]

OK I have done it again and I now have these logs:-

2013/03/27 @ 19:06:55 >> EVGA OC Scanner X is starting up.
2013/03/27 @ 19:06:55 >> Build: 2.2.4 [Mar 15 2013 @ 16:34:40]
2013/03/27 @ 19:06:55 >> Operating system: Windows 7 64-bit build 7601 [Service Pack 1]
2013/03/27 @ 19:06:55 >> CPU name: Intel(R) Core(TM) i7-3770K CPU @ 3.50GHz
2013/03/27 @ 19:06:56 >> CPU features: speed: 3503MHz, physical cores: 8, logical cores: 8
2013/03/27 @ 19:06:56 >> OpenGL version: 4.2
2013/03/27 @ 19:06:56 >> Main OpenGL graphics card: NVIDIA GeForce GTX 660
2013/03/27 @ 19:06:56 >> Device ID: 10DE - 11C0
2013/03/27 @ 19:06:56 >> Max viewport size: 16384x16384
2013/03/27 @ 19:06:56 >> Max texture size: 16384x16384
2013/03/27 @ 19:06:56 >> Detecting GPUs...
2013/03/27 @ 19:06:56 >> Found 1 GPUs.
2013/03/27 @ 19:06:56 >> - GPU 1: NVIDIA GeForce GTX 660
2013/03/27 @ 19:06:56 >> - Bus ID: 1
2013/03/27 @ 19:06:56 >> - Cores: 960
2013/03/27 @ 19:06:56 >> - Partitions: 3
2013/03/27 @ 19:06:56 >> - Shader Pipes: 3
2013/03/27 @ 19:06:56 >> - Memory size: 2048MB
2013/03/27 @ 19:06:56 >> - Memory type: GDDR5
2013/03/27 @ 19:06:56 >> - Bios: 80.06.28.00.61
2013/03/27 @ 19:06:56 >> - GPU temperature: 26.000°C
2013/03/27 @ 19:06:56 >> - Graphics driver: 9.18.13.527
2013/03/27 @ 19:06:56 >> - True clocks - GPU clock: 324MHz - Memory clock: 324MHz - Shader clock: 0MHz - GPU voltage: 0.000V
2013/03/27 @ 19:06:56 >> - GTX 600 series - GPU base clock: 1045MHz - GPU boost clock: 1110MHz
2013/03/27 @ 19:06:56 >> - PState 0 - GPU clock: 549MHz - Memory clock: 3004MHz - Shader clock: 0MHz - GPU voltage: 0.925V
2013/03/27 @ 19:06:56 >> - PState 2 - GPU clock: 549MHz - Memory clock: 3004MHz - Shader clock: 0MHz - GPU voltage: 0.925V
2013/03/27 @ 19:06:56 >> - PState 5 - GPU clock: 324MHz - Memory clock: 810MHz - Shader clock: 0MHz - GPU voltage: 0.875V
2013/03/27 @ 19:06:56 >> - PState 8 - GPU clock: 324MHz - Memory clock: 324MHz - Shader clock: 0MHz - GPU voltage: 0.850V
2013/03/27 @ 19:06:56 >> - Fan speed: 30%
2013/03/27 @ 19:06:56 >> - Fan speed: 1200 RPM
2013/03/27 @ 19:06:56 >> GPU monitoring thread started up ok.
2013/03/27 @ 19:07:07 >> Starting stress test...
2013/03/27 @ 19:07:08 >> GPU 0 power draw (104%) > power target (100%) - Adjusting rendering load in progress...
2013/03/27 @ 19:07:18 >> GPU 0 power draw (104%) > power target (100%) - Adjusting rendering load in progress...
2013/03/27 @ 19:07:54 >> Artifacts: 8059 - Max: 8059 - Total: 8059
2013/03/27 @ 19:07:55 >> Artifacts: 8059 - Max: 8059 - Total: 16118
2013/03/27 @ 19:07:56 >> Artifacts: 8059 - Max: 8059 - Total: 24177
2013/03/27 @ 19:07:57 >> Artifacts: 8059 - Max: 8059 - Total: 32236
2013/03/27 @ 19:07:58 >> Artifacts: 8059 - Max: 8059 - Total: 40295
2013/03/27 @ 19:07:59 >> Artifacts: 8059 - Max: 8059 - Total: 48354
2013/03/27 @ 19:08:00 >> Artifacts: 8059 - Max: 8059 - Total: 56413
2013/03/27 @ 19:08:01 >> Artifacts: 8059 - Max: 8059 - Total: 64472
2013/03/27 @ 19:08:02 >> Artifacts: 8059 - Max: 8059 - Total: 72531
2013/03/27 @ 19:08:03 >> Artifacts: 8059 - Max: 8059 - Total: 80590
2013/03/27 @ 19:08:04 >> Artifacts: 8059 - Max: 8059 - Total: 88649
2013/03/27 @ 19:08:05 >> Artifacts: 8059 - Max: 8059 - Total: 96708
2013/03/27 @ 19:08:06 >> Artifacts: 8059 - Max: 8059 - Total: 104767
2013/03/27 @ 19:08:07 >> Artifacts: 8059 - Max: 8059 - Total: 112826

 

[EVGAdominik]

Hi, when you have issues in different applications it could be hardware related. If you are able to test the card in a a different system I would give this a try as this is the most simple method and then you know it for sure. If you are not able to try this we can also offer to handle RMA with the card and change it. For this you will need to send an email to [email protected] with the S/N and OCUK as subject then I will take care.

Cheers,