Graphics card gone? R9 290x...

[anderson2005]

I come seeking advice, I purchased the ASUS R9 290x around 10 months ago. I have had no issues since and the computer has been fine ever since. Until today... the computer randomly just died when playing Rust and i could not turn it back on again. I mean it was literally dead. I thought maybe it was the PSU dying but when i opened the case..the graphics card displayed two little green lights where the power cables were connected to it so the PSU can't be faulty.... I googled around and some advice was to try and remove all extra things from the computer including any graphics cards, RAM sticks e.t.c and boot with the bare minimal.

I did this...and the computer booted up fine. I started adding everything back 1 by 1 and ultimately found that the computer will not boot at all if the graphics card is connected whilst it will boot fine with out.

When I first took the card out, it was pretty hot...like one would assume but no smoke or sighs of anything being burnt out and everything "looks" fine... I don't honestly know what could be wrong with it...but is there anything you would suggest? or is it just blown....

please advise thanks

 

[AlamoX]

I come seeking advice, I purchased the ASUS R9 290x around 10 months ago. I have had no issues since and the computer has been fine ever since. Until today... the computer randomly just died when playing Rust and i could not turn it back on again. I mean it was literally dead. I thought maybe it was the PSU dying but when i opened the case..the graphics card displayed two little green lights where the power cables were connected to it so the PSU can't be faulty.... I googled around and some advice was to try and remove all extra things from the computer including any graphics cards, RAM sticks e.t.c and boot with the bare minimal.

I did this...and the computer booted up fine. I started adding everything back 1 by 1 and ultimately found that the computer will not boot at all if the graphics card is connected whilst it will boot fine with out.

When I first took the card out, it was pretty hot...like one would assume but no smoke or sighs of anything being burnt out and everything "looks" fine... I don't honestly know what could be wrong with it...but is there anything you would suggest? or is it just blown....

please advise thanks

thats weird, because i didnt think a dead GPU could prevent a PC from booting altogether, i knew it could boot without a signal, but nothing at all!... seem like mobo/cpu/psu issue to me.
do you have any other gpu you can test ?

 

[Snookums]

Very strange. So when the GPU is nothing happens at all? No fans spin no other LEDs?

What PSU do you have?

 

[Quartz]

As Snookums asks, which PSU do you have? A bad PSU can easily damage components.

But if the card is less than a year old, it should be under warranty, so you should speak with Asus, and if they give you the run-around, Trading Standards.

 

[anderson2005]

Hello thanks for replying I plugged my old graphics card in. Computer boots up fine played a game for a bit no issues. It's got to be something with the card but I've never had a card just die like this ... No smell, no visual burn signs, no weird graphical artifices displayed it jus litterally just off and refuses to start but only when that card is in.. :/

 

[Quartz]

I expect that you would find signs of damage if you were to remove the cooler, but doing so would likely invalidate any warranty. The card is less than a year old, so RMA it with Asus.

 

[anderson2005]

Yeah that's what I suspect too. I didn't register my product when I got it will that mean anything with the RMA ? I'm contacting the company I bought it from to raise the RMA I assume that is acceptable method of doing it. Would they normally replace the card? What is the turn around time usually for things like this? Roughly ?