Graphics card help

wallofsound · 30 Dec 2015 at 20:00

Hi all,

Just building my first computer for a very long time and have a 970. Turning on for the first time everything lights up but the monitor is not getting a signal. Tried both of these and neither worked
Using both hdmi and display ports
Moving the card to another PCI lane

The only thing that works is taking the graphics card out altogether?

I've not started to install windows as i am thinking it'd be better for it all to work before?!

Any ideas of what I can try?

AlamoX · 30 Dec 2015 at 20:05

could be the mobo shorts somewhere
did you install the standoffs ?

wallofsound · 30 Dec 2015 at 20:07

Thanks for replying. There was a couple that I couldn't get to line up well so maybe that's it. Will be a nightmare to get everything out again - any other ideas before doing that?

varkanoid · 30 Dec 2015 at 20:24

Check GPU card power cables are plugged in. Does Windows actually boot with no display with the 970 in or does it not get past BIOS/POST ?

Does your motherboard have an LED readout showing a code ?

wallofsound · 30 Dec 2015 at 20:33

There's no LED Readout on the motherboard (I don't think anyway!) and power is all plugged in correctly (there white light on the 970).

Yes Windows boots - well, the installation screen.

Thanks for your help thus far

Quartz · 30 Dec 2015 at 20:56

Is the monitor looking on the right port? Is it perhaps set to the DVI port?

wallofsound · 30 Dec 2015 at 21:02

Have tried switching on the monitor to both hdmi and display port. Do you think it's worth installing Windows (removing graphics card to do so) and then trying?

fs123 · 30 Dec 2015 at 21:06

wallofsound said:
Have tried switching on the monitor to both hdmi and display port. Do you think it's worth installing Windows (removing graphics card to do so) and then trying?

Windows won't have anything to do with no signal on the monitor. If you can't even see the post info/bios screens then it's a gpu problem or something related. Did you buy the 970 new or used? What psu do you have? Have you plugged in the pci-e power cables into the 970?

AlamoX · 30 Dec 2015 at 21:09

hmm i am confused, do you have a display signal ?

wallofsound · 30 Dec 2015 at 21:34

Yes, single display but has two inputs. I've tried them both

Have also just set up outside of the case and is still the same - onboard works fine but using the graphics card doesn't. See here for an image - all lit up but nothing to show https://www.dropbox.com/s/rlc58g78sl8gkbf/2015-12-30 21.31.35.jpg?dl=0

wallofsound · 30 Dec 2015 at 21:38

AlamoX said:
hmm i am confused, do you have a display signal ?

I have one from onboard (but only when the 970 Is completley removed) but nothing at all from the 970

mickyflinn · 30 Dec 2015 at 21:41

Have you got the latest bios for your motherboard ?

AlamoX · 30 Dec 2015 at 21:43

if you got signal from onboard, then there is no shorts, did you try to disable onboard graphic in the bios, or a choice between onboard or pci-e, you can check the mobo's manual about it.

wallofsound · 30 Dec 2015 at 22:00

AlamoX said:
if you got signal from onboard, then there is no shorts, did you try to disable onboard graphic in the bios, or a choice between onboard or pci-e, you can check the mobo's manual about it.

Have just tried this and no luck, and now that i've told it to do PCI graphics i cannot get any screen up now! is there a short cut or something to re-set the bios?

AlamoX · 30 Dec 2015 at 22:30

yes you can just remove the CMOS battery on your mobo, and wait few minutes.
but before doing that when you power up the pc does the GPU start at all ?i mean any led or fans are working on your graphic card?
if not check power cables if correctly installed, and if the gpu is well inserted into the pci-e slot, untill you here the little click that locks the gpu in the slot.
could be the pci-e slot, if you have 2nd pci-e, install the gpu on it, to check

wallofsound · 30 Dec 2015 at 23:55

All sorted, thank you so much for all of your help!

Just another, probably really stupid question. I want to use display port so that I can take advantage of G-Sync (I've got a Dell S2716DG)... if I just try to plug it in nothing is detected even if I restart - I can only get signal via HDMI. Is there a setting to tell the it to pick up from displayport instead?

Thanks again.

Quartz · 31 Dec 2015 at 00:14

So you've got a good signal between the HDMI port of the 970 and your monitor, right? Do you know that that the DP port of the monitor is working?

AlamoX · 31 Dec 2015 at 00:26

wallofsound said:
All sorted, thank you so much for all of your help!

Just another, probably really stupid question. I want to use display port so that I can take advantage of G-Sync (I've got a Dell S2716DG)... if I just try to plug it in nothing is detected even if I restart - I can only get signal via HDMI. Is there a setting to tell the it to pick up from displayport instead?

Thanks again.

congratz, if you dont mind sharing the solution you got the display signal back with, might be helpfull for other ppl who have the same issue and browing for the solution.
then about displayport of your monitor, go to the monitor menu layouts > input source > pick displayport.

wallofsound · 31 Dec 2015 at 00:34

TBH, i'm not exactly sure which solution worked in the end! Pretty sure that it was a BIOS setting but not 100% as was trying many things at once.

Sorry, but what do you mean by monitor menu layouts - do you mean on the monitor itself, I've tried that and no luck as of yet.

AlamoX · 31 Dec 2015 at 00:40

wallofsound said:
TBH, i'm not exactly sure which solution worked in the end! Pretty sure that it was a BIOS setting but not 100% as was trying many things at once.

Sorry, but what do you mean by monitor menu layouts - do you mean on the monitor itself, I've tried that and no luck as of yet.

yes the monitor option menu, you will have a small window, you can browse from to change brightness, contrast etc, one should be called input source, and usualy allows you to choose between hdmi or displayport