I have a friend that lives 30 miles away that got a problem with their machine that I can't find a usable solution.
The resolution has been set too high on the graphics so that the monitor doesn't display an image. Every time they try and start it up it say resuming windows then the load screen comes up briefly and then the screen goes blank with 'input signal out of range' or something like that.
I've told them to try pressing F8 on boot to go into safe mode, but that doesn't work. Also to crtl/alr/del when 'resuming windows' message apears but that doesn't work either
Has anyone got any other way that I can tell them that will help sort it, bearing in mind they are not that computer literate so thing like going into the bios/recovery mode will be out of the question?
Cheers.
The resolution has been set too high on the graphics so that the monitor doesn't display an image. Every time they try and start it up it say resuming windows then the load screen comes up briefly and then the screen goes blank with 'input signal out of range' or something like that.
I've told them to try pressing F8 on boot to go into safe mode, but that doesn't work. Also to crtl/alr/del when 'resuming windows' message apears but that doesn't work either

Has anyone got any other way that I can tell them that will help sort it, bearing in mind they are not that computer literate so thing like going into the bios/recovery mode will be out of the question?
Cheers.