Green Screen

Luke Burton

Luke Burton

Luke Burton

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Joined
20 Feb 2011
Posts
63
Hey guys,

I am wondering if there is anyone who can help me with this. I built my PC about 2 years ago (max) and in the last 2months or so I have issues where randomly both monitors will both go green and there is nothing I can do unless I hard reset the PC. Its so frustrating as it can happen at anytime.

There is no text on the screens with error codes etc. I will link a photo to show. https://ibb.co/C9TqzFw

PC Specs : https://ibb.co/KWTRcK2

Thanks in advanced to anyone who looks at this.
 
Thanks for the reply.

All GPU and other drivers/ peripherals are all up to date.

I'm currently doing the OCCT on extreme which takes an hour. I'll post what I find after doing that and the memtest
 
Murphy said:
That's a GPU issue. First thing I'd try is cleaning the system of old drivers using DDU and reinstalling just the drivers (custom install > unselect everything except drivers).

If you still get the problem after that then I'd start looking at the graphics card itself, are you OC'ing it?
Click to expand...
No I'm not overclocking it and never have so far. What I do notice is it mainly happens when watching YouTube etc. If I leave the PC just on and do nothing it doesn't green screen, neither has its never done it whilst playing games.

I will try your idea once I finished trying the others.
 
So far i have :
cleared all drivers using DDU and re-installed drivers
carried out VRAM tests with OCCT
re-installed AMD software

Still have the same issues, driving me mad.
 
Yeh I done it again earlier in safe mode. Could it be related to the PSU by any chance? Or motherboard BIOS etc? Not really that great with PCs so that mind sound stupid.
 
Yeah I've checked all cables. Reconnected them etc. Doubt it's that tho as sometimes it happens as soon as i log into windows then sometimes after 3-4 hours

To note the card is running as standard, not overclocked.
 
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I can only put it down to a faulty card. Don't think it's any other issues. Killer as it cost me £1200 when you couldn't get them easily. Hoping I still have some kind of warranty
 
Tried resetting card with hotkeys when the screens go green and doesn't work. I got in contact with where I got the card from as it's still in warranty. They will check it and if faulty send me a new one.
 
So I sent it back to them and they tested on dual and single monitors and it tested fine. So the GPU is not the issue.

I asked them what else it could be and they said this "Good afternoon, It could be a number of things. Driver issues could cause behaviour like this, or a failing power supply, or power supply not powerful enough to cope with the card being under load. During all tests on our site we experienced no issues. This was tested using a single monitor test bench and again using a dual monitor test bench"

It can't be the power supply failing under load as it happens when I don't even do anything. So I can only put it down to driver issues or the monitors/cables?
 
It's a Corsair 850W I believe. Can't remember of the top of my head. I'll try a clean install I guess. I'm not very good with PCs so how do I force it into 3.0 mode?
 
So i got my card back yesterday. I turned PC on and 20min in it green screened/crashed yet again. I disconnected 1 monitor (got duel) and Ive had it working for hours. So it seems to be when I have both monitors plugged in. Any idea why that could be?

For what its worth 1 is via Display port and the other is HDMI. Its the HDMI one thats causing the issue.
 
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So currently I am now testing the HDMI display one and it also seems fine. So both work fine when the other isnt plugged in which indicates Monitors/cables and ports are ok?
 
So after using one monitor ALL day I had no issues. I plug second monitor in and set fast VRAM and green screens with 1minute. Looks like im gonna have to get bigger monitor and scrap duel set-up
 
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