Green vertical line on cold start

davisdavid · 9 Mar 2017 at 10:05

Was hoping someone could shed some light. I currently have UE65KS9000 and the last 3 days every time I turn on from cold I have a single vertical green line running the entire length of the screen approx an inch from the left (as you look) of the screen.

The line disappears between 30 - 60 mins but it is on every input device so it's not a connection issue.

Checked the one connect box this morning after the line had gone but will check the connections next time I turn it on again.

Have a SkyQ box, XB1S, Firestick and 1TB Samsung HDD connected to the one connect box at the moment.

Any help would be appreciated

VincentHanna · 9 Mar 2017 at 11:28

Use your warranty and get an engineer out or send it back

jpaul · 9 Mar 2017 at 11:52

Send company a video capture from your phone, just in case problem becomes intermittent and does not show when engineer turns up,
some of these problems can be ambiant temperature specific.
It sounds like the 'welding' where the cables attach to LCD panel.

davisdavid · 10 Mar 2017 at 10:43

This is what I get for the first 30 mins on startup after a few hours of being switched off

Edit: I have spoken to Samsung and they've asked for images. I know it must be the set itself as connected devices make no difference to it.

startrek2 · 16 Mar 2017 at 09:37

its not fudged today but will be ... do not accept if it gets worse etc demand replacement even down the line second hand resale will put people of and sooner or later they will appear
in the picture

davisdavid · 16 Mar 2017 at 10:30

Got Samsung calling back today. I suspect they'll send an engineer round to check it and I'll be after a replacement if they don't completely fix it.