Apple are very inconsistent with this.
I got my 4 on launch day and developed the same issue. The day before the 4s launch i went to the braehead store and basically got told there was nothing they could do. Spoke to the manager who also confirmed this. Went through the usual sale of goods act stuff about being a quality product and would be expected to last longer than this etc etc. left it with him saying i would pu it in writing with 7 days notice before i comence legal action at the small claims court.
Ended up being in glasgow town centre later that day and went into the store there. Genius agreed it was faulty and i was out of warrant. Said she would take it through the back to open it up and try and clean the dust out for me. She came back 10 minutes later to tell me that there is a small wire behind the button that has been getting worn away and this was why i am having a problem. As a gesture of goodwill she would replace just this once for free. My new phone would come with a 90 day warranty.
Now i was very impressed with this. She was just a genius and not a manager and could authorise this. Stark contrast to the 1st store.
When i arrived home that night i was surprised to find a message on my home phone from the first store manager. He was askin if i could call him as he had contacted head office about my case and he was now in a position to rectify my issue. So they did get there in the end i suppose.
Be prepared to take it to a small claims as you will win if it is a manufacturing fault on a quality product that does not last 15 months.
Coincidently 2 mates in my office have the same issue and have now gone to the braehead store and got their out of warranty phone replaced no issue at all. Looks like there must have been a bit of a training issue with them being a new store.
All the best.
I got my 4 on launch day and developed the same issue. The day before the 4s launch i went to the braehead store and basically got told there was nothing they could do. Spoke to the manager who also confirmed this. Went through the usual sale of goods act stuff about being a quality product and would be expected to last longer than this etc etc. left it with him saying i would pu it in writing with 7 days notice before i comence legal action at the small claims court.
Ended up being in glasgow town centre later that day and went into the store there. Genius agreed it was faulty and i was out of warrant. Said she would take it through the back to open it up and try and clean the dust out for me. She came back 10 minutes later to tell me that there is a small wire behind the button that has been getting worn away and this was why i am having a problem. As a gesture of goodwill she would replace just this once for free. My new phone would come with a 90 day warranty.
Now i was very impressed with this. She was just a genius and not a manager and could authorise this. Stark contrast to the 1st store.
When i arrived home that night i was surprised to find a message on my home phone from the first store manager. He was askin if i could call him as he had contacted head office about my case and he was now in a position to rectify my issue. So they did get there in the end i suppose.
Be prepared to take it to a small claims as you will win if it is a manufacturing fault on a quality product that does not last 15 months.
Coincidently 2 mates in my office have the same issue and have now gone to the braehead store and got their out of warranty phone replaced no issue at all. Looks like there must have been a bit of a training issue with them being a new store.
All the best.
