Grrr Orange IMEI

[Magic_x_uk]

Right just got off of the phone to Orange because the Camera App on my phone is not working correctly (Nokia N73) So was about to organise a replacement under my Orange Care Policy.

When the Man on the phone from Orange asked for my IMEI Number I gave it to him only to be told "That is wrong sir".!
So I said what you on about wrong ? You sent me a replacement in the beginning of February which was not working so you sent me another replacement out 2 days later you must have your handsets etc mixed up.

Well No, he says. We cannot help you as your IMEI number is wrong.

So I said to him, escalate the call then. SO now waiting for up to 24 hours for a call back from a supervisor to hopefully sort this out. Brilliant though isnt it. I am close to being able to upgrade my handset as well only to now find out Orange think I have a different phone to the one they supplied me.

God damn! Left hand not talking to the right!

Unless there courier who delivered it mixed the box's up ?

 

[llaadd]

hey, i actually hate orange, they have no clue what customer service is, i can't believe that a company like that is even in business.

i don't know if you have sorted this out yet, but if not, best thing is to call again and check if they have a note on your account that the handset was swapped:
a) if they do know the handset was swapped, ask them to check the IMEI with both details that they have on the site, and if not ask to be but through directly to someone above them to find out what has gone wrong.

b) If they don't know the handset was swapped, ask them to directly put you through to someone above or for them to speak to someone above them to sort it out.

I think that's all i can say at the moment, if it helped!

Good luck, and let us know if it got sorted or not.

 

[Magic_x_uk]

SORTED IT OUT, THEY FINALLY RANG ME YESTERDAY AND told me they had there numbers mixed up, no suprise there.

Anyhow, courier just arrived, swopped phones over and they have sent me a black one instead of silver. No worries, black one looks okay.