GSkill no longer EU RMA, now Taiwan due to the impact of Brexit on UK package shipments

Nelly

Nelly

Nelly

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GSkill RMA no longer to the Netherlands for residents in the UK, now Taiwan due to the impact of Brexit on UK package shipments to and from the EU, according to this post on reddit.

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Source: https://www.reddit.com/r/GSkill/comments/1cftcnj/lifetime_warranty_is_worthless_in_uk/
 
Rroff said:
I'm increasingly wary of non-UK returns these days - more and more stuff seems to get knocked back by customs despite conforming to the Royal Mail guidelines, etc. unless the company itself handles the whole shipping procedure.
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Doesn't the store you bought from handle rma for you? Why do you have to ship to the manufacturer?
 
Rroff said:
Depends on store warranty period, etc.
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Ah ok that's interesting, that doesn't sound fun. Over here the store has a legal obligation to process the RMA for the full length of the manufacturers warranty - so when Corsair says their RAM is lifetime warranty, I can RMA that RAM by returning it to the store I bought it from 10 years ago, as long as I have the invoice
 
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No, the store has a legal obligation to deal with it under the consumer rights act or whatever the legislation is called these days. Good must last a reasonable amount of time and the legislation covers a period of up to 6 years if I recall correctly. Reasonable means reasonable for that individual product.

A warranty is a contractual obligation in addition to these rights (it can not override or remove your statutory rights), the contract can state whatever it wants with the exception to the part in brackets above.
 
Grim5 said:
Ah ok that's interesting, that doesn't sound fun. Over here the store has a legal obligation to process the RMA for the full length of the manufacturers warranty - so when Corsair says their RAM is lifetime warranty, I can RMA that RAM by returning it to the store I bought it from 10 years ago, as long as I have the invoice
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I'm just sticking to Corsair or Kingston for a majority of things.

I've just spoken to Crucial on the phone, 0800 number, and got through to an Indian call centre, took a while having to repeat what he said. For both Ram and SSDs, they get returned to a UK address, and the RMA then is dealt with by the Czech Republic. Micron in Kilbride, Scotland, which originally handled all UK RMAs, ceased to exist around year 2019. The building is now the home of Ferring Pharmaceuticals when looking on street view, the sign used to say Micron.
On their website it states "You are responsible for any duties and taxes due on replacement product sent from Micron CPG."
Source: https://uk.crucial.com/company/warranty

I had to RMA some (Aqua Blue) DDR1 to GSkill, obviously 20 year ago and took six weeks through OcUK. You would assume if you go through any retailer, they will ship them off to the manufacturer.

As for Corsair, another retailer in the UK handles all RMAs, even if you buy from any other retailer. I remember even 20+ year ago, they was primarily Corsair only for DDR1 and DDR2 at the very least.

Kingston will be quick, as its their Kingston base in the UK, even if you go through the retailer.
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I don't have G.Skill memory and I'm not in shipping, but how does leaving the EU make it easier to send it half way around the world, rather than the EU?

I had to return a sandisk memory stick, that went to Poland (I think, can't remember, but it was in the EU) and I just got given some paperwork as part of it that I had to stick to the outside. Taiwan will have to clear customs as well, so it doesn't seem like it's any easier than EU.

Kingston having a UK centre is nice. My current ram is Kingston, I never noticed the UK return when I bought it.
 
ATIorNvidia said:
Sounds like it's just extra paperwork that they don't want to do.
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It is indeed, if it's anything like our place it's the process called IPR.
Doing it this way means they don't have to do it you do instead. There is no duty or tax to pay on a repair or replacement if processed correctly.
 
Armadillo said:
I don't have G.Skill memory and I'm not in shipping, but how does leaving the EU make it easier to send it half way around the world, rather than the EU?
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I'd love to know.
I've recieved christmas cards from EU countries that were posted with a local stamp
 
Armadillo said:
I don't have G.Skill memory and I'm not in shipping, but how does leaving the EU make it easier to send it half way around the world, rather than the EU?

I had to return a sandisk memory stick, that went to Poland (I think, can't remember, but it was in the EU) and I just got given some paperwork as part of it that I had to stick to the outside. Taiwan will have to clear customs as well, so it doesn't seem like it's any easier than EU.

Kingston having a UK centre is nice. My current ram is Kingston, I never noticed the UK return when I bought it.
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Extremely high tariffs with the EU for goods not 100% made in UK/EU. this includes all components of an item.
 
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IIRC there are no tariffs on computer components (no domestic industry to protect).

Anything under £135 like RAM will be would attract tariffs anyway, that’s the model the likes of Shine or what ever it’s called operate under.

What there will be is VAT (anything under £20 that’s a gift is VAT free IIRC). You can get the VAT back if you fill in a form but what you won’t get back is the £10 fee the courier puts on it for the privilege.
 
b0rn2sk8 said:
IIRC there are no tariffs on computer components (no domestic industry to protect).

Anything under £135 like RAM will be would attract tariffs anyway, that’s the model the likes of Shine or what ever it’s called operate under.

What there will be is VAT (anything under £20 that’s a gift is VAT free IIRC). You can get the VAT back if you fill in a form but what you won’t get back is the £10 fee the courier puts on it for the privilege.
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  • Pre-Brexit: There were no tariffs on computer parts traded between the UK and EU due to the free movement of goods within the EU single market.
  • Post-Brexit: Tariffs have been introduced on some computer parts, particularly those that don't meet specific origin requirements. The exact rates depend on the product classification.
Brexit is awesome
 
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Is that a Google AI summary?

What are ‘some computer parts’?

It’s really not helpful without the details of what the rules of origin actually are.
 
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isthistheend said:
This is an awesome benefit of BREXIT. Enjoy all the beauty freedom brings...
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this is some weird excuse about Brexit, sending RAM for RMA has no import duty to be levied so what's their excuse, just filling out paper work? Something does not make sense, because I assume you have to fill out similar paper work posting to and from taiwan? So what's the real reason, was going to buy some gold coloured RAM but now will not bother.
 
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