Day 1 Summary time:
So, the issues/annoyances I have experienced so far are listed below:
Not happy at all and need to think about writing a complaint asking for a portion, if not all of my money back. Will be going straight to head office should I receive nothing that satisfies me. Considering these are things I have found on day one I dread to think if there's anything else that may have been missed. Especially given the amount of engines that have gone bang after this.
- Coolant was nowhere to be seen, supposedly due to an airlock. Which absolutely should have been checked by themselves before handing the car back to me.
- Once I brought this up, they took the car in to "have a look" and dropped it off outside the door for me. Not being absolutely satisfied I decided to give it another check. It was now 3-4" above the "FULL" marker.
- Underside of the bonnet covered in oil/dirt with some scratching where paint has been removed. Presuming they have put this on the floor somewhere whilst they worked on the car.
- Increased noise from injectors or valves, sounds like tappets.
- Throttle Body/Inlet Manifold making loud electrical whine and scraping noise when actuating the throttle. May be there from usual but definitely comes across as being louder.
- Airbox no longer seems fully connected to the front scoop under the bumper.
- Air Filter has not been changed in the £335 service. Still dirty and remains in the car, this is in the service guidelines as due replacement every 3 Years/30k. This is the 6 Year service so should have been replaced.
- Car has been "Washed" and came out a lot dirtier than when I brought it in.
- Charged £171 labour for Rear Differential Oil which should be changed every 20k/4 Year. It's on 42k so should have been changed, but this is not on the description of "Goods / Services", rather just an Oil Filter, Spark Plugs and Screenwash that I didn't ask for.
Overall, if anyones near Newcastle/Sunderland area. Do not take your car to Toyota Wearside.
The cabin filter and air filter are replaced every service on mine major or minor and I'm paying a lot less for dealer servicing than you are. The major service includes spark plugs and since I had a K&N engine filter they gave me the OEM one in a box to do with as I wanted.