GTX 1070: Wake from sleep = black screen, reboot = black screen (no bios)

[jb7]

Hi

Experiencing an issue with my new 1070 (previously I had 970 SLI)

I have uninstalled previous drivers using DDU. Installed the new drivers using Geforce experience.
However this has happened multiple times now:

Whenever I put the computer to sleep, and wake it up, I have a black screen. I can hear sounds. But can't see anything

Reboot. Still a black screen. I can hear sounds, but I didn't even see the bios option.

The only way to get it to boot 'normally' is to turn off the psu, unplug everything, then plug the cord back in, and turn on.

Then it will work fine again, until I put the computer to sleep, and the cycle above starts again. It's like it 'forgets' the driver? PCIE GPU is my default within the bios

I need to put my computer to sleep so "don't put it to sleep" isn't an option - as it shouldn't be on an expensive piece of hardware. My old 970's did not have this issue.

The card is connected via displayport to a 4k monitor. No other monitors plugged in

Thanks

 

[jb7]

Check bois is latest on motherboard. If it is you need to try gpu in another rig. Also make sure Intel graphics is disabled in bois.

Will double check these. Also I previously had display fusion installed using a multi monitor configuration. I just uninstalled this via steam prior to installing the 1070. Could some lingering registry values from that be causing this?

 

[jb7]

All up to date and iGPU disabled. Now I get a black screen regardless of what i do, unplugging the power cable doesn't 'fix' it anymore

 

[jb7]

Can't help with why it happens or pointing you to a hard fix but is plugging in your second screen an option?

If yes then switching monitors via win+p wakes the screens back up.

Had the same kind of problem using a previous 970 and that was the only way to wake it up from a black screen.

Edit-just noticed you have an Asus mb, disable(not uninstal!) igp in device manager if using W10.

Z77 Sabertooth here and the igp is a nightmare with W10 unless I disable it.

Plugged my tv in via HDMI. Getting a black screen on that too, windows key+p doesn't (or windows key+p twice/three times to switch between the various options) doesn't seem to work unfortunately

 

[jb7]

I took the 1070 out and plugged my cable into the onboard gpu, it boots up no problem

 

[jb7]

It was a long shot, but you pressed enter to actually change outputs and disabled the igp in device manager?

If you did at least it will have ruled out those options for frustrating troubleshooting.

Hope you get to the root of it.

Thanks. Wouldn't device manager suggest it was a windows problem though? I can't even see the bios with the 1070 connected, which is independent of windows, which suggests it isn't windows related?

It's very strange

 

[jb7]

I'm having a similar problem but not caused by sleep mode. Which version of windows are you using btw?

Windows 10 64bit

 

[jb7]

No it wouldn't tell you there is a problem.

I'm away from my desktop but here's what I'm talking about with an example pic:



Disable the Intel HD graphics in order to rule out a possible conflict that windows could be switching to the igp upon wake up/boot.

If you simply uninstall the Intel driver and not disable it, upon reboot, it will force re-install hence disabling it switches it off permanently-or until you update to a newer W10 build.

(obviously if that isn't the cause, re enable it after testing in case it causes other problems you never had)

Could be of use to you NZXT30 too.

Cheers will try that. What I was doing in the meantime, was setting the BIOS to iGPU, installing the 1070, and seeing whether windows can see the GPU. Cable is connected to iGPU (connecting to 1070 = black screen)

It sees the 1070, but I get this:



Reinstalling the Nvidia driver doesn't change the status in device manager

I'll try what you suggested now

Thanks

Edit: Trouble I have is, I can't disable your setting. As soon as i connect the cable to the 1070, I get a black screen, so can't access device manager

 

[jb7]

So you've connected your monitor to the iGPU went into the bios disabled the iGPU, Shut down the system, Connected monitor to the 1070 and you get a black screen?

Are you sure you've connected the power cables properly?

Yes. Especially since it's display port and it 'clicks' when you've inserted it. I've tried all 3 display ports on the graphics card. Don't get a picture.

If I try the onboard igpu display port, just once, I always get a picture

 

[jb7]

I think you're found the root of the problem there. I thought all modern Intel systems automatically disable the iGPU when there is a graphics card installed do they not? That's the case with mine anyway - there is no option to disable the iGPU and I've never seen anything other than the Nvidia graphics card in device manager.

If you can't get any display from the 1070 in the bios then it must be a problem with the GPU or motherboard, or a bios update needed. Make sure that the system is only connected to one monitor using one cable, because it could try to display only on one output (e.g. DVI instead of DisplayPort).

There are no other monitors connected. I'm on the latest bios for my motherboard (asus z87 deluxe - bios 2103).

My 970's in sli always worked fine with no issues

 

[jb7]

You need to set the bios to your gpu not the igp if you want to try what I suggested.

I tried that too, but as soon as i do that, black screens

 

[jb7]

I'm experiencing a similar problem and the only way to get the monitor to display picture again is re-plug psu cables on the gpu and clear CMOS. I've heard people experiencing black screens with displayport cables so make sure you eliminate that chance.

Do I just need to clear the CMOS once or repeatedly every time it messes up?

 

[jb7]

You have updated Windows 10 haven't you? People were having issues with the new Nvidia cards because they were using really old versions of Windows 10.

Yeah Windows update says everything is updated

 

[jb7]

Have you checked your Windows version number? I think it's meant to be 1511.

http://www.howtogeek.com/236195/how-to-find-out-which-build-and-version-of-windows-10-you-have/

I'm on 1511

 

[jb7]

Most of the time just re-plugging the psu cables on the gpu does the trick. It's a very weird problem. Let me know if you find the culprit.

The bad news I haven't been able to find a solution for 2 weeks know. I found another person with the same problem and he was denied 2 RMAs so yeah...

How can they deny an RMA for that? How long did he wait before returning?

 

[jb7]

WTF, I had the same problem, but mine was like this:

Installing the new 1070 Jetstraem from Palit and all I got was a black screen when the GPU was inside the PCI-E slot, removing the GPU booting from Intel HD all fine. Put GPU back in slot, but booting from Intel HD installing nvidia driver all fine, restart -> Device Manager shows code 43 (same like jb7) disable Intel HD, put HDMi back to GPU again blackscreen.

I end up sending the card back where I got it, waiting for my money back now. Either the card was faulty, or something is ****ed up on my end. But my PC works just fine....sooo I don't know

Sys: i7 4770k
MB: MSi z87 G45-Gaming latest bios but it's from 2014/2015
PSU: BeQuiet Dark Power Pro 10 550W

Maybe it's a problem with the Z87 Boards/ old Boards.

The problem is, I don't know which card to get now, my resoultion is 3440x1440 and I don't think any other GTX 1070 will work, or the first one was just broken, ahhh what a heartbreaker.

Wow that's interesting. I'm using the exact same model (Palit 1070 Super Jetstream) and getting these issues - It can't be a coincidence!

Returned it yesterday. Got a MSI 1070 Gaming X, working well so far

So maybe it's something with the Palit Jetstream 1070's and Z87 boards..