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GTX 780 issues (PSU related?)

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Joined
31 Jan 2012
Posts
2,310
Location
Droitwich, UK
As the title suggests I'm having problems with my ASUS GTX 780 Direct CU II OC, or rather have been having for some time. I sometimes crash out of games and receive a "DX11 device hung" error message. It happens repeatedly in Battlefield 4 and used to happen in Hitman Absolution, The Evil Within demo too. I get regular crashes in Black Flag although the error message simply says the executable has stopped working (I've followed all the advice relating to save game issues, turned off AA etc).

What is unusual is that the crashes are quite irregular: sometimes I can play for hours before a crash, at other times for only half an hour. Just as curious is the fact that on occasion the screen will go black with the game still running in the background, after which alt-tabbing back to the game allows me to continue unhindered. Also when the latter occurs within the same session I won't seem to encounter the more usual crash, as if this occurs instead, something I find very puzzling.

It only seems to occur in fairly intensive games, I had run into crashes playing War Thunder but disabling my CPU overclock rid me of those. I've run Memtest86+ and all seems okay after several hours. Running Furmark briefly (20mins or so) doesn't replicate the problem and temps push no higher than 65c (although the benchmark seems to hitch once every second). I run Windows 8.1 with a high performance power profile (have used balanced too).

Could this be a PSU deficiency? I have a 3 year old Antec True Power New 650w and use two separate leads to power the card (it has several rails capable of outputting 24/26 Amps each). Is there any way to determine if the card is starved of power?

The rest of my system is as follows:

i5 2500k @ stock
16gb Corsair LP 1600 9-9-9-24
Asus P8P67
Samsung 830 240Gb SSD

Any help would be appreciated. I run the card at it's default factory O/C. I didn't notice it at the time but I think I've had this issue since first owning the card and across various driver sets but as it only occurred in very few games and BF4 was initially a buggy mess I didn't really notice until recently. I never had any such problems with my previous GTX680.
 
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Try downclocking the card 1st to see if its a factory overclock problem, try 950 on the core and the memory to around 6000mhz, usually 3000 in MSI afterburner which is probably the best program to use.

Thats the best place to start before looking at other hardware related problems as you dont want to buy a new £100 quality PSU only to have the same problem.
 
I can't see it being the factory OC as it's so small (+26Mhz base, +46Mhz boost). Fortunately I do have my wife's PC to turn to for a PSU. I think that's my next port of call, it's a Corsair CX750 which, while a budget solution, is only a year old and has 62 Amps on the 12v rail.

It'll be interesting to see whether it makes a difference to the horrendous coil whine I suffer.

[Edit] Bugger. Swapped the PSU out and the problem still occurs, sometimes even sooner in BF4. Tonight I'll swap the card into my wife's PC and see what happens.
 
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I shouldn't have been so quick to dismiss you suggest of downclocking Ian, I dropped mem and core by 50 each (below stock speeds) and hey presto no crashing, at least in Black Flag. I'll be trying BF4 shortly.

If it does also help my issues there where do I stand warranty wise? I presume it's enough of an issue to return the card as it won't run at the rated speeds. I'd happily keep the card if overvolting made a difference but adding 37mV in Afterburner does nothing to help.

[Edit]Scratch that, still occurring, in Batman: Arkham City this time. RMA time :(
 
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