guild wars character forgotten

HeX · 12 Oct 2010 at 08:55

You'll more than likely have to supply them with pop, usually a scan of the game key from the box.

So if you link a picture of that to your request it'll speed things up.

StevieP · 12 Oct 2010 at 09:37

Sasso said:
when you say your own do you mean your actual full name or like this forum name. just wondering if i should try combinations of my own name xP

Yeah, I'd named one of my characters my actual full name and completely forgotten about it!!!

Cant understand why you havent had a reply, I'm sure I got a response within half an hour for the exact same problem!?!?! - In fact, have you had a scan round the website because I was sure there was a "live" text chat with their support who told me my forgotten name!

Sorry I cant be more help!

StevieP

[TFU] Thegoon84 · 12 Oct 2010 at 09:38

Most of the TFU guys have started playing this again. We are going to be creating a guild in GW2.

Semiskimmed · 12 Oct 2010 at 10:27

HeX said:
You'll more than likely have to supply them with pop, usually a scan of the game key from the box.

So if you link a picture of that to your request it'll speed things up.

i didnt have to send pics of anything, i think they just asked questions about my account like DOB and address i registered it with etc etc.
if they use a queue system, if you edit your query it might go to the back of the list again so just be patient, like i said before it did take them a few days to get back to me

HAz · 12 Oct 2010 at 13:23

Sasso said:
it is, but there is still the initial spending of actually buying the game

lol, i see..

Gornall · 12 Oct 2010 at 13:30

HAz said:
lol, i see..

No subcription should != poor customer service.

I will admit though, they were fairly quick with mine.

Sasso · 12 Oct 2010 at 15:09

Thegoon84 said:
Most of the TFU guys have started playing this again. We are going to be creating a guild in GW2.

that's why im trying mattteeee

Gornall said:
No subcription should != poor customer service.

I will admit though, they were fairly quick with mine.

woop had a response asking my address and other info so filled that in and replied... shouldn't be long now Gornall

DjchunKfunK · 12 Oct 2010 at 15:58

Smae issue happened to me. It took them a couple of days to send me my character name. Have to say that it's not the best idea for a login name. Very easy to forget if you haven't played in a while. Hopefully it's something they change for GW2 and allow you to use a unified login.

MotherMayI · 12 Oct 2010 at 16:17

Could you tell me how you managed to get it back, please?

I have opened a number of tickets now with all information they request, but no joy.. And I can't find a UK number.

DjchunKfunK · 12 Oct 2010 at 16:25

I just raised a ticket I believe saying I had forgotten my character name to login and gave them my NCSoft login details and they sent me an email with the name in it. You seem to have done the same so you might just have to be patient.

MotherMayI · 12 Oct 2010 at 16:28

Ah, it is actually a slightly different problem.. I have forgotten my user/pass also. All I have are the CD Keys used.

DjchunKfunK · 12 Oct 2010 at 16:34

Ah. You can probably recover your username and password from NCSoft.

Sasso · 12 Oct 2010 at 16:34

MotherMayI said:
Ah, it is actually a slightly different problem.. I have forgotten my user/pass also. All I have are the CD Keys used.

then this is what ya need to provide, if ya look round on the support they have a template for most problems

http://help.ncsoft.com/cgi-bin/ncso...pup_adp.php?p_faqid=4585&p_created=1153235616

MotherMayI · 12 Oct 2010 at 16:37

Yeah, that is what I have already done

Will give it another shot I guess.

Sasso · 12 Oct 2010 at 16:40

MotherMayI said:
Yeah, that is what I have already done

Will give it another shot I guess.

well it took them a day and a half to get back to me asking for similar info (even tho i have provided most of it already) so now am waiting again to see what their answer is as ive answered the best i can..... *twiddles thumbs*

MotherMayI · 12 Oct 2010 at 17:05

Well, I just sent off another myself.. Fingers crossed.

Sasso · 12 Oct 2010 at 18:43

MotherMayI said:
Well, I just sent off another myself.. Fingers crossed.

updating or making a whole new ticket? as i closed the second ticket i made and just updated the original with all the info needed and then got a response

franco_22 · 12 Oct 2010 at 20:47

Guild Wars support are ridiculous, dont even bother, I've lost 3 accounts with them already, What ****es me off is I paid for all of them + expansions.

Anon-e-mouse · 19 Oct 2010 at 13:27

If you like doing screencaps, have a peek in the pictures you snapped, as a character name should be visible in at least some of the shots.

Personally I have a spreadsheet where all the details are stored so I don't forget them.

Sleepery · 19 Oct 2010 at 14:09

I'm in the middle of this at the moment. All I've forgotten is the actual character names - they've asked for :

my name, date of birth, address, last 4 digits of credit card, login name, CD keys, partial character names!

It's a bit rich, they didn't even send an email around before they implemented it so that you could log on and check your names. The annoying thing is, I'm certain I got at least one character name right, but it still wouldn't let me in.

Took them about 6 hours to come back requesting the above info. Five hours later still no reply

Edit - and typically, I get a reply just as I typed that last line

I had remembered the name, but they wanted the whole thing - Bob of OCUK type of thing, as opposed to just Bob. FFS :mad: