Guitar Hero RMA

[d3moliti0n]

Hi

My Guitar Hero World Tour guitar on the PS3 seems to be faulty (strumming notes is not registering on some notes in diffrent songs, so I don't know if this is due to faulty frets or the strummer). I have submitted an RMA request through the Guitar Hero/Activision support website and it mentioned something about sending them the neck of the guitar along with a receipt.

I finished the RMA submission but nowhere has it told me along the way where I need to send the neck of the guitar and the receipt, so basically my question is, for anyone that has RMA'ed a Guitar Hero instrument, how do you send them the requested part and is the receipt the store receipt when I bought the item?

Thanks for your help.

 

[Jamesbcd]

the receipt is to prove the purchase date (the warranty period is 6 months iirc)

try emailing them asking where you should send it as they've only started asking for neck and receipt recently

 

[despotofmidnor]

You don't have to send anything off that's the reson most ppl don't pay for their instruments. I don't know anyone who's bought them, every one I know just sent off for an rma n got the whole lot for free.
Me on the other hand preffer rock band stuff so I had to buy all mine

 

[Jamesbcd]

a few days ago, they started asking for receipt plus the neck of the guitar. where as before, you could send off an RMA and gain a guitar for free

 

[SiD the Turtle]

a few days ago, they started asking for receipt plus the neck of the guitar. where as before, you could send off an RMA and gain a guitar for free

They've obviously wised up to everyone scamming themselves free guitars

 

[~Divine~Wind~]

I applied for the drumkit USB adapter thing to alter the sensitivity of the pads coupla of month back, not received anything, have since got rid of drums.

 

[malef!c]

In case any one other suffers from the sensitivity problem on the drums, check out http://www.powertuneplus.com/gh/ which shows you how to improve it.

Also a decent little repair guide for those out of RMA period

M.

 

[d3moliti0n]

One thing I have just come across though is that they ask you to provide the receipt for the purchase of the game and I got mine last Tuesday at a certain supermarket that were selling off old stock for very cheap (and the deal has been up on a major UK deal website since Monday which is where I found out about it).

Basically what I'm getting at is that my receipt for the World Tour band kit basically just says 'PS3' and the price I paid '£39.99' and doesn't actually say anything about the game itself, so the receipt could be for any £39.99 PS3 game in reality. So if I do send this in with the neck of the guitar will they still send me a replacement?