Sometimes its just vcc/gnd pins that are bent... but if this is the case I don't know why he's gutted...?
if your measuring temp with an external probe make sure your not shorting anything, never turn anything on if it has bent pins. You could well be drawing loads of power from your mobo and this could be causing the heat, never heard of this happening but I suppose its possible...
good luck with the RMAs in either case