Handling when a user leaves

daztrouk · 20 Jan 2009 at 10:43

I have a user who has left the company, and what i'd like to do is disable there account like normal, but also setup a message, so that when there mailbox receives an email, it sends a message back saying to send emails to an alternative address instead. The only way i can think of doing this is via setting up an 'out of office message' in their MS Outlook, and then disabling the account. But is there a more polished way of doing this, as this seems like a bodge job?

MivkM · 20 Jan 2009 at 10:47

Re-set the password to something that cannot be guessed, use Passutils and then set up the out of office.

daztrouk · 20 Jan 2009 at 11:01

MivkM said:
Re-set the password to something that cannot be guessed, use Passutils and then set up the out of office.

cheers for the suggestion, but just found the answer i wanted after a bit more googling. http://support.microsoft.com/kb/291956/en-us

Cheers though

Ringiho · 20 Jan 2009 at 12:29

Another thing that can be done, and is done here, is to setup someone else to receive the email for that address. So that it is forwarded on to the correct person!

PistolPete · 21 Jan 2009 at 23:26

That's what I've always done. Archive the mail off and give the other person access to that archive (if they require access to their old emails - skip this if they dont). Disable the leavers account and move their SMTP alias to the other persons account.

After the predescribed time (usually 30 days in my case and just after the most recent monthly backup) deleted the leaver account and removed the SMTP alias.