Hanns-G RMA

panyan

panyan

panyan

Soldato
Joined
13 Mar 2011
Posts
7,484
Location
Bada Bing
has anyone got any experience with Hanns-G monitor RMA in the UK?

i have filled in there RMA online form but i have heard nothing back for 10+ working days

thanks
 
hannsg[AT]repairtech.co.uk is the email address I used, have a try.

I had my monitor picked on the 18th of June, got it back 5th of July. That's like what 3 weeks?

It did still have a fault with it and had to be sent back though. Got repaired in the end.
 
moogle said:
hannsg[AT]repairtech.co.uk is the email address I used, have a try.

I had my monitor picked on the 18th of June, got it back 5th of July. That's like what 3 weeks?

It did still have a fault with it and had to be sent back though. Got repaired in the end.
Click to expand...

i think im gonna try the retailer first and then try repairtech as they dont seem the most competent of companies :p
 
panyan said:
i think im gonna try the retailer first and then try repairtech as they dont seem the most competent of companies :p
Click to expand...

Oh yeah that'd be better. However they might just send it to repairtech anyway :P

I only had to use them as the monitor was over 2 years old at the time, doubt the retailer wanted to know about it at all.
 
I have nowt good to say about repairetech! I had to complain to Iiyama in holland in theend and with 5UB on here I got a new 27" one from Iiyama direct. I hope all goes well but my experience is I hope my monitor lasts more than 3 years!
 
well now just posting in this thread my monitor has started playing up and wouldn't switch on... :(

hope it's a one off.
 
Hanns-g have 3 years on site swap warranty, as advertised on their site (http://www.hannsg.com/HannsGUserFil...ns-GEU-WarrantyCardLCDMonitor_ML_20070509.pdf) I know as I just had to return my 25" screen to them as they didn't have stock, after lots of complaining they're sending me a new unit. What that new unit is I don't know.

Warranty Card
Warranty terms and conditions
HANNspree Europe GmbH (hereinafter refer to as “HANNspree”) or its Authorised
Agent, warrants that the HannsG products supplied are free from defective material and
workmanship during the warranty period.
HANNspree agrees to remedy any such defect under the following limited warranty
terms and conditions;
1. HannsG LCD Monitor is covered by an On Site Exchange warranty. This warranty
is valid for 3 (three) years from the date of the original purchase of the product. The
defective LCD Monitor will be exchanged for a service exchange unit of the same or
equivalent type at its discretion.
End-users/owners wishing to retain their original monitor or monitor with security
marked such as marked with indelible pen will have a turnaround repair service.
2. The warranty period starts from the date of the original purchase. The purchase
receipt or other proof of purchase must be provided to claim the warranty services.
Customers will be charged a service fee for the services rendered if such
documentation is not available.
3. This Warranty does not extend to any of our monitors which have been subjected to
misuse, neglect, accident, fire, flood, physical damage, improper maintenance and
installation, and unauthorised adjustment/ modifications/ repair.
4. The Warranty shall be deemed void if the monitor’s serial number or other
identification labels have been removed, altered, damaged, defaced, or rendered
illegible.
5. In the event that a LCD Monitor returned for repair is found not to be a valid
warranty claim, the end-user/owner will be invoiced for the full value of the supplied
LCD Monitor and service, plus carriage charges incurred.
6. Any replaced or repaired product or component is covered by this limited warranty
for a period of ninety (90) days from shipment, or through the end of the original
warranty period, whichever is longer. All parts replaced within the warranty period are
properties of our Company. We have rights to handle those parts in methods that deem
fit.
7. This limited warranty DOES NOT COVER consumables, such as batteries, bulbs,
etc. All other parts are covered by this warranty.
8. If the number of blind-spots or light-spots found in each display is less than the
number guaranteed by manufacture, HANNspree Europe GmbH has the right to refuse
providing service or demand charges from customer for any services costs.
9. HANNspree does not accept any liability for loss of income, orders or time due to
monitor failure. The liability of HANNspree is limited to the cost of the repair and/or
replacement of the monitor.
10. This Warranty is in lieu of all warranties expressed or implied and no
representative or person is authorised to assume for us liability in connection with the
sale of our monitor. The contents of this warranty policy may alter without prior notice.
Click to expand...
 
ecksmen said:
Hanns-g have 3 years on site swap warranty, as advertised on their site (http://www.hannsg.com/HannsGUserFil...ns-GEU-WarrantyCardLCDMonitor_ML_20070509.pdf) I know as I just had to return my 25" screen to them as they didn't have stock, after lots of complaining they're sending me a new unit. What that new unit is I don't know.
Click to expand...

awesome, thanks for that, do you have a number for hanns-g because all i can find is the repairtech number? thanks

edit: is this the one you used?

United Kingdom
Hannspree UK Ltd.
Ground Floor, Suite F
Breakspear Park, Breakspear Way
Hemel Hempstead
Hertfordshire
HP2 4TZ
United Kingdom
Phone: +44 (0) 871 855 2424 / 25
Fax: +44 (0) 871 666 0854
Mail: [email protected]
Click to expand...
 
Last edited:
I went via Repairtech - which wasn't / isn't much fun. They're polite etc... and quick to reply but my argument with them / hannsg is that if you offer / advertise 3 years on site replacement then you expect them to come good on it and not have to send off my screen for repair which is merely a few months old bought via OCUK. If it was a very old screen, or as it states in the terms that I can request to have it repaired then fair enough, but I don't, just want a working screen!
 
ecksmen said:
I went via Repairtech - which wasn't / isn't much fun. They're polite etc... and quick to reply but my argument with them / hannsg is that if you offer / advertise 3 years on site replacement then you expect them to come good on it and not have to send off my screen for repair which is merely a few months old bought via OCUK. If it was a very old screen, or as it states in the terms that I can request to have it repaired then fair enough, but I don't, just want a working screen!
Click to expand...

right, i see, so they eventually agreed to a replacement?

and how long did all this take? as i dont know long long i can not have a monitor for
 
~Divine~Wind~ said:
In that situation you should always contact the retailer as they are the ones responsible and that your contract is with.
Click to expand...

But, like I said, it looks like everything ends up going through RepairTech.

It'll probably be less hassle to get the retailer to sort it out but the result will likely be the same.
 
Last edited:
panyan said:
right, i see, so they eventually agreed to a replacement?

and how long did all this take? as i dont know long long i can not have a monitor for
Click to expand...

I wasn't rushing, reported the fault before christmas, sent the screen off about 2 weeks ago then made a complaint last week as they needed to order parts. I have borrowed another screen so am in no rush.
 
You must log in or register to reply here.
Back
Top Bottom