We see lots of threads by people with poor connections and slow connection speeds but never really anyone with good things to say.
I was with Virgin Media before and NTL before that, my parents have an Orange connection. Orange is stupidly slow, 2mb and my dad pays £17 a month just for the net. Virgin media was ok but their customer service was shocking and they tried to make me pay for a new set top box because we were using an old one, even though they gave us it in the first place. They were going to charge my card so I cancelled, they said my card would still have to be charged so I cancelled the direct debit to them, then wrote to the MD about the level of service (I had no reply but they stopped pestering me)
I am now with Sky on the max package. Customer service is good, still not excellent by a long shot but a lot better and you can actually talk to someone who knows what they are on about. In a year we have only had 2 disconnections at 12am, so maintenance maybe. Its a 20mb package and it now connects at 18mb, with a download speed of 2mbps through ethernet. No download cap however rapidshare has refused to work a couple of times after big download sessions, I rang and spoke to Sky who said they do not block any IPs. Once I added rapidshare ips to my hosts file all was ok.
Are you happy with your providers customer service, speed and stability of connection?
I was with Virgin Media before and NTL before that, my parents have an Orange connection. Orange is stupidly slow, 2mb and my dad pays £17 a month just for the net. Virgin media was ok but their customer service was shocking and they tried to make me pay for a new set top box because we were using an old one, even though they gave us it in the first place. They were going to charge my card so I cancelled, they said my card would still have to be charged so I cancelled the direct debit to them, then wrote to the MD about the level of service (I had no reply but they stopped pestering me)
I am now with Sky on the max package. Customer service is good, still not excellent by a long shot but a lot better and you can actually talk to someone who knows what they are on about. In a year we have only had 2 disconnections at 12am, so maintenance maybe. Its a 20mb package and it now connects at 18mb, with a download speed of 2mbps through ethernet. No download cap however rapidshare has refused to work a couple of times after big download sessions, I rang and spoke to Sky who said they do not block any IPs. Once I added rapidshare ips to my hosts file all was ok.
Are you happy with your providers customer service, speed and stability of connection?