Has anyone else had this happen?!

oweneades · 17 Feb 2006 at 15:01

Well I have had my 3rd replacement 360 arrive today minus the power brick. When I sent my 2nd console back I was asked to include the power supply and now I don't have one at all! Just a tad annoyed this end. :mad:

Anyone else encountered this?!

thefranklin · 17 Feb 2006 at 15:04

I read in a post the other day that this has happened, I believe it was on this site.

RichL · 17 Feb 2006 at 15:05

I think this has happened to a few people, there was a thread about it a few days ago. Just got my new 360 today after my launch one packed up, managed to get game to exchange it though which is less hassle.

richieboy · 17 Feb 2006 at 17:19

Slightly off topic - but out of interest are these failures all related to the overheating problem or are they something else? How long did it take to develop the fault...e.g, had you been playing happily for weeks and it did it all of a sudden?

Thanks

james.miller · 17 Feb 2006 at 17:23

if more than one person on this site alone is on their 3rd 360, i fail to see how peopel can belive the failure rate of the 360's is nothing to be concerned about.

LoadsaMoney · 17 Feb 2006 at 17:39

james.miller said:
if more than one person on this site alone is on their 3rd 360, i fail to see how peopel can belive the failure rate of the 360's is nothing to be concerned about.

Agreed, ive gave up going on about the failure rate as i kept getting flamed, as everyone says there is no problem with the 360's, and theres not many going **** up, but heres yet someone else onto ther 3rd replacement, and theres plenty more, but i better say its nothing to worry about again, 360's are fine, having to send a borked 360 back week in week out is normal, you have to do it with everything, take graphics cards, eveyone has to send theirs back week in week out for a repacement as they keep borking too, im onto my 20th x1800 now, as they are only designed to last about a week.

Hilly · 17 Feb 2006 at 18:30

LoadsaMoney said:
Agreed, ive gave up going on about the failure rate as i kept getting flamed, as everyone says there is no problem with the 360's, and theres not many going **** up, but heres yet someone else onto ther 3rd replacement, and theres plenty more, but i better say its nothing to worry about again, 360's are fine, having to send a borked 360 back week in week out is normal, you have to do it with everything, take graphics cards, eveyone has to send theirs back week in week out for a repacement as they keep borking too, im onto my 20th x1800 now, as they are only designed to last about a week.

Holy amount of comma's Batman.

You know why you keep getting flamed when talking about replacements ? You talk verbal diarrhea.

Check out the poll results on this site, the percentage isn't a huge amount. Yes mine failed but the replacement is good, the customer server is good and i've not had a single problem yet.

LoadsaMoney · 17 Feb 2006 at 20:03

I know ive been talking crap, ive said theres nothing wrong with 360's the poll its about 37 on here, thats just on here, but its nothing they are fine, ppl onto their 3rd 4th machines, yeah right who are you trying to kid, Sony fanboys thats what it is, the 360 is all fine and dandy, you can't possibly be onto your 3rd machine!!!!.

oweneades · 17 Feb 2006 at 20:04

richieboy said:
Slightly off topic - but out of interest are these failures all related to the overheating problem or are they something else? How long did it take to develop the fault...e.g, had you been playing happily for weeks and it did it all of a sudden?

Thanks

Well to cut a long story short: (console number to begin with)

1) Sent back due to what I thought was a power fault
2) started up and had same power fault as 1st console, however it turned out to be the plug, (the first console was probably ok). This 2nd one died on me during COD2 completely randomly
3) Just arrived today without the psu so I can't test it.

I personally don't really see a problem with the 360's failure rate. Even if yours does break the turn around has been for me at least 5 days which is nothing really. Everyone I have spoken to on the phone has been pleasant and actually english.

The problem is however we don't know what the consoles are 'dying' of. It could be something as simple as a loose connection on say a power plug which if you had the same problem on the pc you would just opn the side of the case and plug the cord back in.

Having spoken to a few people with 360's the failure rate seems minimal and those who have had a console or two fail have received replacements.

If you don't like the sound of the 360's faults then don't buy one. This sort of thing is predictable with a new piece of high end hardware. Especially when you consider how much is crammed into such a small space.

oweneades · 17 Feb 2006 at 20:07

LoadsaMoney said:
I know ive been talking crap, ive said theres nothing wrong with 360's the poll its about 37 on here, thats just on here, but its nothing they are fine, ppl onto their 3rd 4th machines, yeah right who are you trying to kid, Sony fanboys thats what it is, the 360 is all fine and dandy, you can't possibly be onto your 3rd machine!!!!.

Not a Fan boy here.

I have my third 360 sitting silently by my pc now as I type this. Devoid of its PSU. But as I have said I am pleased with how quickly each faulty console has been dealt with.

LoadsaMoney · 17 Feb 2006 at 20:10

Yes, but you shouldn't be onto your 3rd machine!!!!, who gives a flying **** if they are fast at replacing em, i couldn't care less if they could beam them into your house in seconds once it went **** up, the point is there is hundreds of ppl onto their 3rd, and even 4th replacements, they should'nt be, you should not have to keep sending your 360 back to M$ week in, week out, there is a problem, but everyone is saying there isn't.

You did not pay £210/£280 to keep sending it back week in, week out, fact is there is a problem, there must be if hundreds upon hundreds of ppl are onto their 3rd/4th machines, i don't know how ppl can say there isnt a problem, how many times have you sent your graphics card off for a replacement since you had it, are you sending that off every week, nope didnt think so.

Boogle · 17 Feb 2006 at 20:13

james.miller said:
if more than one person on this site alone is on their 3rd 360, i fail to see how peopel can belive the failure rate of the 360's is nothing to be concerned about.

Skipped statistics & probability class then? Basic probability first of all says that there is an equal chance that one person will have no faulty Xboxes, and another will get 10 faulty ones in a row. Another statistics 'feature' is that events will often occur in groups.

Another common thing with things such as this, is one person may have many returns because something isn't right at their end. I've known multiple people have PCs performing unreliably over and over again, turned out to be the mains power itself, it was 'unclean'. I personally had 4 Mega Drives break within a day, are you saying the Mega Drive was unreliable?

An X360 had to fail every 3.57 minutes in December for a 2.5% failure rate, and you're saying that because a couple of people (less than 1% of 360 owners) have had more than one faulty X360, the X360 must have a very high failure rate? Oh btw, 1% will be roughly 10,000 people, assuming at least a few thousand people have 2 or more X360s.

For people who skipped basic probability, try here: http://en.wikipedia.org/wiki/Probability

To give a mathematical meaning to probability, consider flipping a "fair" coin. Intuitively, the probability that heads will come up on any given coin toss is "obviously" 50%; but this statement alone lacks mathematical rigor. Certainly, while we might expect that flipping such a coin 10 times will yield 5 heads and 5 tails, there is no guarantee that this will occur; it is possible, for example, to flip 10 heads in a row. What then does the number "50%" mean in this context?

Of course by the logic of some people here, if the coin displayed 2 heads in a row for one person, then the coin isn't fair. It must alternate between sides each toss otherwise its a faulty coin that doesn't work as it should. Heaven forbid one person getting heads twice in a row.

oweneades · 17 Feb 2006 at 20:14

I agree with you on that aspect although the time frame between failures for me was not every week.

more like 1st one didn't work out of the box (plug issue not console), got second which lasted up to last week from December 16th and now onto third.

Really I only have had one actual failure. My first console didn't work but then again the second one had the same problem and changing the plug cured it which could have worked on the 1st console.

At the moment I am not too bothered but I can understand that for some people it is extremely frustrating.

james.miller · 17 Feb 2006 at 20:16

please dont try and insult me boogle. I dont know anybody who's gone through 3 x1900's, 3 ps2's in 2 months, 3 opterons due to random failure, 3 anything for that matter.

"basic probability" mumbo jumbo is all people keep throwing at me. Well i'm sorry, but that's rubbish.

Another common thing with things such as this, is one person may have many returns because something isn't right at their end. I've known multiple people have PCs performing unreliably over and over again, turned out to be the mains power itself, it was 'unclean'. I personally had 4 Mega Drives break within a day, are you saying the Mega Drive was unreliable?

Now you're putting words in to my mouth. Try finding another member of a forum who went thru 4 megadrives in a day (as unbelievable as it is). you cant, so it doesn't really compare.

But what the hell do i know anyway. I'm not about to derail this thread. end of discussion for me.

LoadsaMoney · 17 Feb 2006 at 20:18

Its not every week no, its random, some can last a week/month, even days/hrs/minutes, they can go anytime, but the fact is you should not be onto your 3rd/4th machine.

Anyway im saying no more, if ppl think that its fine that you should be onto your 3rd-4th 360, then thats fine by me.

I hope you get your Power Supply sorted quickly.

dannyjo22 · 17 Feb 2006 at 20:29

I understand the probability I just think its higher than they are letting on otherwise so many people wouldnt have repeat failures. A guy on av forums is now waiting for console number 6.

LoadsaMoney · 17 Feb 2006 at 20:36

dannyjo22 said:
I understand the probability I just think its higher than they are letting on otherwise so many people wouldnt have repeat failures. A guy on av forums is now waiting for console number 6.

Thats just ridiculous.

Boogle · 17 Feb 2006 at 20:37

james.miller said:
"basic probability" mumbo jumbo is all people keep throwing at me. Well i'm sorry, but that's rubbish.

Prove it. I've put forward my proof, put forward yours.

james.miller · 17 Feb 2006 at 20:38

dannyjo22 said:
A guy on av forums is now waiting for console number 6.

more than 4 people on these forums alone are on their 2nd or 3rd console. prove that it isnt abnormal. Dont call me to prove you wrong when your shoving that rubbish down my throat.

12.4% of the the people who have answered the survey on avforums have sent at LEAST 1 xbox back. 15% have random crashing and regular freezes.

12.4%...at least 1 360 per person... and that's only 340 people who answered.

201 people surveyed here on OCuk.....18.4% sent at least one xbox back.

G4AJG · 17 Feb 2006 at 20:42

Yep Happened To Me Also

oweneades said:
Well I have had my 3rd replacement 360 arrive today minus the power brick. When I sent my 2nd console back I was asked to include the power supply and now I don't have one at all! Just a tad annoyed this end.

Anyone else encountered this?!

(Please take note if you are sending your Xbox360 back)

My Thread Was

Don't Send Back Your Power Supply With Xbox360 To Be Repaired

--------------------------------------------------------------------------------

Was asked to send the power supply back with the Xbox360 five days ago, to day received back a different Xbox360 with out the power supply.

Phoned Microsoft, spoke to a chap who was in America, who's sending me a new power supply. Said they were sorry.

Asked him if the new Xbox360 I received today was a new one, he said definitely it was. MFR Date 2005-11-30

Original Xbox360 MFR Date 2005-10-20

Chap said all broken uk Xbox360’s are replaced with new ones, said there were no repair facilities in the UK. Looks new, but maybe just the case is new!

Anyone who Xbox360 has been being repaired what’s your Manufacture Date of your new one?

Hopefully a newer date than your first one!

(Obvioulsy if you power supply is not working then send it, but if lights on it are OK, don't send it back)

(Just got the power supply yesterday after another three days)