Has anyone ever cancelled a sale on StubHub?

dirtychinchilla · 28 Mar 2022 at 15:17

Asking because I sold a couple of tickets on there this weekend. I hadn't done my due dilegence, so I appreciate this is all my fault, but now they've sold I have found out that the tickets aren't transferrable, so I had to cancel the sale.

They charge you a £25 admin fee per cancelled ticket, and then you are, in essence, on the hook for the price difference between what the customer was supposed to pay and the price for the replacement ticket.

I find this ridiculous. Cancel the order. Give the customer their money back. Let them buy tickets from somewhere else.

I'd love to get all my money back, though accept I'll be charged £25 per ticket. I called them up and they said they have to find the tickets etc and it'll take a while.

I was wondering whether anyone had had any success in just cancelling and not having to pay all sorts of additional fees?

Thanks in advance

VincentHanna · 28 Mar 2022 at 15:23

How can tickets not be transferable? Do you need the payment card with you to verify?

dirtychinchilla · 28 Mar 2022 at 15:25

VincentHanna said:
How can tickets not be transferable? Do you need the payment card with you to verify?

I know, it's crazy. I own the tickets, therefore I should be able to sell them in my opinion. But it turns out that the T&Cs say they are untransferable. Being digital tickets sold on a digital platform, I can't actually move them across. If I gave the person who bought the tickets access to my app, I wouldn't have been able to sell via StubHub.

Murf · 30 Mar 2022 at 15:12

I cannot stand sites like Stubhub. Hopefully all tickets in the future are made non-transferrable and can only be refunded back to the original vendor at face value to go to someone on the waiting list.

Bassmansam · 30 Mar 2022 at 15:26

In a similar situation on via gogo. I can transfer the tickets via the ticketmaster app(can you not do that?) But they aren't telling me who the buyer is, so when the mobile tickets come out i'll upload a screenshot with my email address added in so they can contact me to do the transfer on the app.

Apparently if i cancel now i have to pay the buyer the full amount of what they paid, naaa mate not happening.

dirtychinchilla · 30 Mar 2022 at 15:34

Bassmansam said:
In a similar situation on via gogo. I can transfer the tickets via the ticketmaster app(can you not do that?) But they aren't telling me who the buyer is, so when the mobile tickets come out i'll upload a screenshot with my email address added in so they can contact me to do the transfer on the app.

Apparently if i cancel now i have to pay the buyer the full amount of what they paid, naaa mate not happening.

It's crazy, right? I don't know how you stop them taking your money, but I absolutely will not be paying the customer for the value of the tickets. In that case, StubHub or Viagogo will also have their money. How the hell does that work??

The whole reason I'm in this mess is that I hadn't realised that the tickets are non-transferable.

Bassmansam · 30 Mar 2022 at 15:43

dirtychinchilla said:
It's crazy, right? I don't know how you stop them taking your money, but I absolutely will not be paying the customer for the value of the tickets. In that case, StubHub or Viagogo will also have their money. How the hell does that work??

The whole reason I'm in this mess is that I hadn't realised that the tickets are non-transferable.

I don't know how they are going to force me to pay them if the the buyer doesn't get the tickets.
Its really odd.
What are your tickets for? Mine are for Red Hot Chilli Peppers in June.

jpaul · 30 Mar 2022 at 15:44

dirtychinchilla said:
Asking because I sold a couple of tickets on there this weekend. I hadn't done my due dilegence, so I appreciate this is all my fault, but now they've sold I have found out that the tickets aren't transferrable, so I had to cancel the sale.

(not helpful , but) wouldn't it be common knowledge that the tickets for that event weren't transferable ? so the buyer, even did this intentionally ... or there is some illicit workaround you are not aware of, to communicate with the buyer and arrange app transfer.

dirtychinchilla · 30 Mar 2022 at 15:46

Bassmansam said:
I don't know how they are going to force me to pay them if the the buyer doesn't get the tickets.
Its really odd.
What are your tickets for? Mine are for Red Hot Chilli Peppers in June.

Nice! I wish I was going for that. Mine are for Adele at the Hyde Park BST.

I don't know either. They have my mastercard on there for buying tickets with, so presumably that's separate (who knows at this point). They have my account number and sort code for depositing money for sold tickets, but that should be a one way thing. You can't delete any bank details from their site though, even from expired cards.

jpaul said:
(not helpful , but) wouldn't it be common knowledge that the tickets for that event weren't transferable ? so the buyer, even did this intentionally ... or there is some illicit workaround you are not aware of, to communicate with the buyer and arrange app transfer.

I have no idea. It looks like there was one website where you could get transferable tickets for this particular gig, and I wasn't using it. But this is one of my arguments to them - why are you letting me sell untransferable tickets? Surely that's part of their due diligence.

Haggisman · 30 Mar 2022 at 15:49

Murf said:
I cannot stand sites like Stubhub. Hopefully all tickets in the future are made non-transferrable and can only be refunded back to the original vendor at face value to go to someone on the waiting list.

I agree with you re. scalping, but the ticket sellers don't really help the situation by making most tickets non-refundable.

Obviously you wouldn't want people to cancel in the last couple of days, but if they allowed people to cancel and receive a full refund (minus a reasonable admin fee) up to say a week or 2 before hand (so the tickets could then be legitimately resold) then surely it would be win-win for everyone?