@Amraam
Who are you dealing with shark? Is it Ben himself or carl? I'm a bit surprised it's taken that long. Personally you should have saved yourself the hassle after 2 weeks and actually gone to their premises and asked for a refund. Even now I would suggest you to speak to them in person. Take your car and and the sts and show them issues. If it can't be dealt while your there ask for a full refund.
APR/Revo are good but shark themselves are expensive compared to the likes of Apr/revo.
I have a stage 1 map from shark it's a good map and I can't fault it. Although they charge me extra to map the dpf out. Bit steep of a price but I would use them again.
Never spoken to Ben, it's usually Carl. They've always been polite and pleasant, but it just feels like I'm going around in circles, and they're just trying to keep me on the hook without actually doing anything to get me sorted. 'Officially', they're working to find a fix, but I doubt very much they're actually sat there working on a solution, why after two weeks have I not had a single peep from them? I would just drive to them, but they're 3 hours away hence the purchase of the STS solution.
The main problem I've got, again due to their stock and lack of telling me about said stock level, is that I ended up having to buy a used STS device from a lead member of Briskoda. He's not a mod, but very well known and reputable; the device really was like new when I got. To Shark's credit, they took said device back to update and apply a new 'profile' to accept my car's ECU but it made no difference. They also claimed they had to have the device back to do so, which contradicts what Alientech themselves said. Anyways, I'm not here to nor meaning to bash Shark.
Normally enough would have been enough weeks ago, but I got this map on their summer 25% off sale, so if I get a refund any replacement is going to be quite a bit more. I'm reluctant going to a smaller tuning company that has maps for every car, as I'm dubious about quality etc. Shark were highly regarding in the VAG community, but their lack of communication is getting more and more noticeable from recent user comments.
Just how much longer am I to wait it out? I'm concerned now that they may refuse a refund by claiming that they were waiting for me and it's my fault that I ordered it 7 weeks ago, not theirs...
