Has this PSU been fitted wrong?

AnastieByte

AnastieByte

AnastieByte

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Joined
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Bought a pre built gaming computer from a competitor. I was hearing an odd but intermittent sound coming from the case where a Corsair RM 1000e is fitted into a Corsair Air 5400 case.

On removing the side panel which is vented for the PSU I noticed the PSU appears to have the top vent facing the rear of the motherboard rather than the vent in the side panel. Pictures of the PSU on Corsair website show this is where the top vent is on the PSU.

Doesn’t seem right?

View attachment Pro Forma & 3743526.pdf
https://flic.kr/p/2rS4ThZ
 
FYI I've had an interesting reply from the competitor! They say that the PSU placement is fine as its an intake not an exhaust. They are implying it makes no difference despite all of their product photos showing the fan facing the side panel.

IMO it can make a big difference. In this case it is mm from the back plate of the CPU.

So frustrating.
 
Gray2233 said:
I'd be interested in how they'd view your warranty with them if you turned the PSU around.

It shouldn't be installed that way, reply and point out that an intake should ideally be sourcing cool air from outside of the case. Not sourcing warm air from inside, where there's a tiny gap strangling even that. I'd look into pushing the complaint up the chain somehow, maybe name and shame them on social media with some photos of the response and machine, maybe tag Gamers Nexus for added laughs.

You pay a premium for a pre-build to start with in most instances, these companies should be getting it right. Mistakes happen, but I'd not be pleased at being fobbed off like that.
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There’s even more to this regarding the warranty as the computer is less than two months old. But to discuss it here will break forum rules as it wouldn’t be difficult to identify the competitor.
 
BeeP said:
That's a lot of money for a shoddy job to be done, I'd expect that from some mates building it in the house half mashed but not from a professional PC building company....allegedly.

If I didn't get a suitable response I would be shaming them wherever and whenever I could.
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Agree on the shoddy job with the PSU. I will be able to update the thread again next week as hopefully things are moving forward.
 
freddie64 said:
Looks like it is on a shelf, so not just relying in the four mounting screws.
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Yes, its on a shelf.
Jokester said:
I don't think it's particularly wrong to be honest, it's pulling air from behind the CPU and putting it out the back. That socket area is likely one of the hottest places on the motherboard. The PSU itself doesn't need much cooling air at all (a lot these days are normally passive running).

Is there case fans in the roof?
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The case has 3 front fans for the water cooling, 3 on the bottom of the case and 3 on the top of the case
 
Glanza said:
They sent someone out to replace the PSU how did you manage to get them to do that when it only needed rotating?
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As I mentioned at the beginning of this saga. The PSU was noisy and they agreed it was faulty.
JonRGV250 said:
Fair play to them for coming out to fit one properly.
That said, it shouldn’t have come to it in the first place.
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Agree!
 
pastymuncher said:
Umm, sorry to inject some doubt but is it just me or do all of those connectors look like the are being pulled downwards by a overtightened cable tie? They all look like they are at a slight angle. I always leave a bit of slack around the connections to the psu so that there is no strain on the connections.
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Interesting observation. Ill check.
 
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