Have a problem with internet connection, need advice

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Joined
27 Feb 2006
Posts
20
A friend is trying to connect to the internet and the message that is displayed on internet explorer is: ERROR the requested url could not be retrieved

It seemed to have happened after they installed windows live messenger. Since then I have told them to uninstall it but it still doesn't work. Does anyone have any advice regarding this problem?

In advance, thanks for the help
 
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