Haven’t received game bundle

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24 Feb 2026
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United Kingdom
My order was delayed, so I called to sort it out. A game bundle (Resident Evil Requiem) was recently added to the system I purchased. As my PC hasn’t been built yet and it contains a 50 series card, I asked whether I would still receive the bundle. I was told that I would, but I haven’t received anything so far. I sent a ticket on Saturday and haven’t had a response yet.
 
My order was delayed, so I called to sort it out. A game bundle (Resident Evil Requiem) was recently added to the system I purchased. As my PC hasn’t been built yet and it contains a 50 series card, I asked whether I would still receive the bundle. I was told that I would, but I haven’t received anything so far. I sent a ticket on Saturday and haven’t had a response yet.
Would think you will get the game code when you actually get your PC delivered or just after.

Can't see them sending it before in case you cancel your order.
 
Generally these days you get the codes from OCUK on the original purchase invoice the night of order. In your case when you ordered you wasn't eligible they'll likely need to send you a code.
 
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