Ordered Sky BB and Talk on the 10th of December, booked the engineer slot for the 30th or so. Sky TV ended up getting fitted on the 20th and after checking my account I noticed against my engineer visits for the new line:
There is a problem with you appointment, please call us.
So I did, several times, to be told a different story each time by different agents, and being seeming cut off at times.
Some examples:
Everything is fine, this is normal for a new build.
There's a problem on your line at your house.
There's a problem on your line at the exchange.
Openreach haven't given us any reason, they're just saying there's an issue.
After getting fed up I lodged a complaint, and I have a complaints manager looking into everything. They tell me that Openreach has told them there's an issue with my line at the exchange and a 'senior engineer' is going to look at it on the 6th. My BS radar was going off so I got in touch with a mate who works at Openreach who confirms it's BS and it's probably delay tactics due to high demand and not enough engineers to complete installs in my area.
Apart from the lies and complete lack of information from Sky (and Openreach), what's more frustrating is that I'm now going to have to take a day off work for the future install as I'm back on the 5th, being self employed it means I miss out on income.
Has anyone else had such issues?
There is a problem with you appointment, please call us.
So I did, several times, to be told a different story each time by different agents, and being seeming cut off at times.
Some examples:
Everything is fine, this is normal for a new build.
There's a problem on your line at your house.
There's a problem on your line at the exchange.
Openreach haven't given us any reason, they're just saying there's an issue.
After getting fed up I lodged a complaint, and I have a complaints manager looking into everything. They tell me that Openreach has told them there's an issue with my line at the exchange and a 'senior engineer' is going to look at it on the 6th. My BS radar was going off so I got in touch with a mate who works at Openreach who confirms it's BS and it's probably delay tactics due to high demand and not enough engineers to complete installs in my area.
Apart from the lies and complete lack of information from Sky (and Openreach), what's more frustrating is that I'm now going to have to take a day off work for the future install as I'm back on the 5th, being self employed it means I miss out on income.
Has anyone else had such issues?