Hazro - Any Update?

Is anyone else concerned Hazro might go out of business?

They've already replaced lots of originals and judging by comments made here, 2 of the new versions are going to be replaced as well (one with a dead pixel, one with a loose fitting).

It's a lot of money to lose every time someone has a minor complaint.
 
It's me with the dead pixel AND loose fitting. I didn't mention the dead pixel, as I very much doubt they'll replace that because, well, there's only one of them. As for the loose fitting, supposedly it's normal :(

"As Hazro monitors are manufactured in aluminium, the panel sits into the casing rather than actually being fitted into it. With plastic, there is no 'give' and hence no movement as the plastic is tightly molded around the casing. Therefore, with Hazro monitors, movement of the panel from any part is considered normal and is not subject to Warranty criteria. "

Still not convinced myself, especially as no one elses seems to do it, but I guess I will have to live with it. Blergh. (yes, i've had a bit of a rubbish day)
 
I sent my Hazro 24" back to OcUK a number of weeks ago and they have confirmed that I will be getting a replacement but they never stated what model I will be getting - I'd like to think it'll be the revised 'i' model having waited all this time.

It's good to see that the revised model is an improvement. It appears that the revised model is being steadily shipped out - hopefully i'll not have to wait much longer!!

From the users who have received the 'i' version, how many have gone through OcUK? (i'm guessing none)
 
How have you guys gone around getting yours exchanged? Bought mine a few months back via OcUK so who do I need to contact to get mine exchanged?
 
Sallermas said:
so the new revised Hazro's screens are now using the same Geneis scalar chip that Dell use in the 2408WFP A00 which creates the 32/33ms Input Lag, hardly noticeable, but one of the primary reason people are waiting for a new REV Dell , yet Hazro now have moved to this chip?? has anyone else run the input lag test?

also is the Glossy screen any good in bright office we tried the Dell variant SP2208WFP's for our standard systems but they we're too reflective

TFT Central

"The scaling chips have been updated and the screens now use more advanced chips from Genesis (who also supply Dell screens). This will allow better support and scaling to resolutions such as 1080 HD. This also goes hand in hand with support for a wider range of resolutions"
Click to expand...


hazro also told me that input lag was supposed to be reduced, so hopefully the new scaler chip wont have caused the opposite. they are very aware of input lag and so i doubt they would have settled for a new scaler chip if it caused problems :)_
 
mrk said:
No, TFTcentral have not reviewed the HZ24Wi yet, the results you see are for the non "i" which has the old scaler chip with 32-34ms. Only a handful of us forum members here have the "i" model so far.
Click to expand...

yep, not reviewed the HZ24Wi yet, but will have the HZ26Wi in a couple of weeks :)
 
markiemrboo said:
Still not convinced myself, especially as no one elses seems to do it, but I guess I will have to live with it. Blergh. (yes, i've had a bit of a rubbish day)
Click to expand...

Just tried my old non i one (the silvers aren't being replaced until middle of this month) and if I gently prod the bottom of the panel it does indeed move in about 1mm. I haven't noticed it until now and I really don't see how it can impact usage of the screen?
 
Probably doesn't. I thought maybe it had something to do with the permanently purple tinted bottom corners on my old one, as it got even worse of a purple tint when it was pushed in a bit (minimal force). The movement was also very noticeable on that one. Unmissable really! This one doesn't have any purple tints and it doesn't appear to be affecting the screen anyway, so... it's basically something I noticed and was worried about. I worry a lot.

I've managed to scratch my screen a bit already now as well it seems! :) Must have been something on the cloth ('tis a microfibre thing).

I will stop complaining now! I'm sure I will probably sleep it all off and just be happy with it tomorrow.
 
markiemrboo said:
It's me with the dead pixel AND loose fitting. I didn't mention the dead pixel, as I very much doubt they'll replace that because, well, there's only one of them. As for the loose fitting, supposedly it's normal :(

"As Hazro monitors are manufactured in aluminium, the panel sits into the casing rather than actually being fitted into it. With plastic, there is no 'give' and hence no movement as the plastic is tightly molded around the casing. Therefore, with Hazro monitors, movement of the panel from any part is considered normal and is not subject to Warranty criteria. "

Still not convinced myself, especially as no one elses seems to do it, but I guess I will have to live with it. Blergh. (yes, i've had a bit of a rubbish day)
Click to expand...

How much movement do you mean.
If I touch the screen just above the Hazro badge then the screen will move back and forth about 1mm.
You only have to touch the screen really gently for it to do this, it does it all the way accross the bottom untill you get to an inch or so away from the corners.

Your stuck pixel on your new monitor have you tried fixing it ?
http://www.wikihow.com/Fix-a-Stuck-Pixel-on-an-LCD-Monitor
http://www.jscreenfix.com/
 
williamd said:
Is anyone else concerned Hazro might go out of business?

They've already replaced lots of originals and judging by comments made here, 2 of the new versions are going to be replaced as well (one with a dead pixel, one with a loose fitting).

It's a lot of money to lose every time someone has a minor complaint.
Click to expand...

Don't say things like that :( Your making me worried. But then again as I percieve it. Hazro maybe needs to step up their Quality Control a bit.

On the other hand the demand for these quality monitors seem to be vast in US and Europe. They just need US and more European resellers and they could make a forune :D

Lots of people, like my self, are fed up with TN-panels.
regarding the Replacement of faulty monitors that is just buying Hazro vast amounts of goodwill :cool:
 
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williamd said:
Is anyone else concerned Hazro might go out of business?

They've already replaced lots of originals and judging by comments made here, 2 of the new versions are going to be replaced as well (one with a dead pixel, one with a loose fitting).

It's a lot of money to lose every time someone has a minor complaint.
Click to expand...

They`re just looking after us beta testers.:D
 
At the end of the day, the only reported problem is a single dead pixel, which is within ISO standards for allowable as not actionable under warranty.
 
 
I think we need some proper input lag test's done from more impartial people Philjohn and MRK are very Hazro pro - fair enough but your saying it's 30ms for the new "i" model using the same genesis scalar chip as used on the dell that actually scores 34ms (4ms is nothing at all) but the problem is down to the scalar chip, so what's the real story, anyone else got a new Hazro?

Also regarding the Bezel it may not affect things massively but for £400 it should be built properly.

Philjohn do you work for Hazro? All of your posts pormote Hazro over every other manufacturer and consistently in all your various posts - you slate the Dell (and even the new HP, half heartedly that actually uses the same S-IPS panel as the Hazro!)

We have always used Dell which have their fair share of minor issues, but yet you read the posts and Hazro have far more problems - in addition the warranty is only 1 year on-site the balance is RTB - Unlike dell which has a 4 year on-site NEXT DAY replacement. Reading these posts the majority of existing Hazro customers are still waiting for replacements for various issues

So what's the real story ?
 
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ISO Standard? we will only buy screens with a dead pixel guarantee that is for the duration of the warranty period I certainly wouldn't accept a £400 monitor with a single dead pixel
 
Sallermas said:
I think we need some proper input lag test's done from more impartial people Philjohn and MRK are very Hazro pro - fair enough but your saying it's 30ms for the new "i" model using the same genesis scalar chip as used on the dell that actually scores 34ms (4ms is No Swearing Please! all) but the problem is down to the scalar chip, so what's the real story, anyone else got a new Hazro?

Also regarding the Bezel it may not affect things massively but for £400 it should be built properly.

Philjohn do you work for Hazro? All of your posts pormote Hazro over every other manufacturer and consistently in all your various posts - you slate the Dell (and even the new HP, half heartedly that actually uses the same S-IPS panel as the Hazro!)
Click to expand...

You have made me slightly confused now. According to TFT Central, the review of the new 24" Dell 2408WFP (http://www.tftcentral.co.uk/reviews/dell_2408wfp.htm) has an input lag of 64.1ms, the old Hazro HZ24W has an input lag of 32.7ms. This to me is a big difference. Have I misunderstood?

Secondly, I don't think the HP uses the same S-IPS panel as the Hazro, as the HP is 92% NTSC gamut, while the HZ24W is 72% colour gamut. Is the new HZ24Wi 92% colour gamut?
 
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philjohn said:
Plus they have the backing of a larger Korean company according to my contact.
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What is the background of Hazro? Are they made in UK? I haven't seen any out here yet (China). Do you know if they are sold out here (maybe under a different name)?

If I can't get a Hazro out here, I'll have to either go with BenQ or Dell. The multitude of problems with the Dell is putting me off. Also, I really don't want or need such high colour gamut, especially since I'm colourblind. If I can find a Hazro out here, I think it would be my top choice.
 
The Colour gamut is derived from the type of backlighting used not the actual panel HP may use superior backlighting to give a higher colour contrast Ratio.

According the input lag results on TFT Central and posted here the 2408WFP scores 34ms and Hazro W 32.7ms and MRK has tested the new Hazro i to 30ms - I haven't seen 64ms in an actual test hence the request. I'm waiting on new rev 2408WFP's I'll test these as soon as they arrive
 
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