Hazro B-Stock Experience

klimshady

klimshady

klimshady

Associate
Joined
7 Sep 2012
Posts
13
To anyone considering a B-stock Hazro 27" HZ27WC... This is my story.

I ordered thinking "oh wow! the only problem will be a scratch or two, a dead pixel or some missing accessories"... Things I can live with at that price (£239). After I bought it, I sent a WebNote asking what condition this monitor is in, just for peace of mind. OCuk sent this reply:

"There may be box damage, broken seals, or missing parts. Unfortunately we are unable to provide you with the reason why this is B-Grade, as each B-Grade item is different."

Ok. I can live with that.

Monitor arrives, I carefully take it out of the poorly packaged box, plug it in... and boom... half the LED backlight doesn't work. Nice. Oh well. I'll just return it and get my money back.

I post it the next day, OCuk get it a couple of days later and send me this:

"Your RMA has been received at our offices. All RMAs are tested in compliance with manufacturer requirements. This testing process is currently taking around 5-7 days. Once this has been completed we will e-mail you again with an update on progress.

If your item has been returned for DSR (Distance selling Regulations) refund please note that all refunds will take up to 5 working days to be completed."

So... If you want to be sent untested gear, only to be inspected when you spot out the faults upon return, and have to wait days to get your money back - go for it.

For what it's worth, the monitor looked great. But I won't be using OCuk ever again. Sorry. This seems like 'bad business' to me. If you're going to send out B-Stock, at least guarantee the product is in full working order. To me, there is no excuse. Yes, it is always a risk buying B-stock if you don't like scratches, a dead pixel or two or a missing cable - but shouldn't be a risk if you don't mind these things, and want a B-stock WORKING product.
 
So did you return it under RMA or DSR. The refund period sounds acceptable and normal to me. I can't see what the problem is or am I missing something?
 
Well... I was telling my experience. Take from it what you want.

To me, the unacceptable part is that these monitors aren't checked that they are in working condition before they are sent out. Getting your money back will be processed after 5-7 days ("testing process"), yet they will send them out untested instantly. Maybe it is just me, but this seems a bit odd.
 
Its not ocuks fault that refunds take 5 days to go back inot your account its the same anywhere.

Having the monitor arrive faulty is annoying tho i agree :)
 
I understand that refunds take a while to process - that isn't what I'm moaning about.

I'm frustrated that I'm now in a position where I have to wait to get my money back, because they don't have a system in place where B-Stock is properly tested before going out.
 
klimshady said:
Well... I was telling my experience. Take from it what you want.

To me, the unacceptable part is that these monitors aren't checked that they are in working condition before they are sent out. Getting your money back will be processed after 5-7 days ("testing process"), yet they will send them out untested instantly. Maybe it is just me, but this seems a bit odd.
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I'm not having a pop, I'm just saying that we've all had thing DOA and the waiting period for testing and a refund is normal. I've had to deal with another eatiler who share the same abbreviations with a sofa company and their refund period can take upto 14 days.

But it's interesting nevertheless as I have a B grade arriving tomorrow, you never know I may have received yours and it will be DOA too. Fingers crossed mine is fine. :)
 
majnu said:
I'm not having a pop, I'm just saying that we've all had thing DOA and the waiting period for testing and a refund is normal. I've had to deal with another eatiler who share the same abbreviations with a sofa company and their refund period can take upto 14 days.

But it's interesting nevertheless as I have a B grade arriving tomorrow, you never know I may have received yours and it will be DOA too. Fingers crossed mine is fine. :)
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Yep, as I mentioned above - It's not the time waiting for my refund.. It's the fact that it could have been avoided if a proper system was in place to avoid these scenarios.

I really hope your monitor is not my old one! I was so bummed out when I switched that thing on.
 
You're only assuming that the monitor hadn't been tested before it was sent out.

It may have suffered damage in transit or the fault may have just occured when you switched it on.
 
Surveyor said:
You're only assuming that the monitor hadn't been tested before it was sent out.

It may have suffered damage in transit or the fault may have just occured when you switched it on.
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Yeah, true... It may have been damaged in transit or may have occurred when being plugged in?

But if we are talking about what is most likely... well... the box it came in looked unharmed and I plugged it in carefully through surge protected extensions switched off, then turned on once it was all ready to go.

Anyway, I'm over it. Just explaining my story for others to read. I think a case study can be quite useful for potential buyers. Right?
 
Surveyor said:
Sure.

We now know you bought something, plugged it in and it didn't work properly.

That could happen to any electrical product, A Grade, B Grade or whatever.
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Sure.

Well done, it could... But it is even MORE likely to happen to someone buying a B-Grade Hazro product from OCuk. I think I can say this with a bit of conviction...

http://forums.overclockers.co.uk/showthread.php?t=18428495
http://forums.overclockers.co.uk/showthread.php?t=18291500
http://forums.overclockers.co.uk/showthread.php?t=18411189

Don't fight it, buddy... You know I'm right.
 
klimshady said:
Sure.

Well done, it could... But it is even MORE likely to happen to someone buying a B-Grade Hazro product from OCuk. I think I can say this with a bit of conviction...

http://forums.overclockers.co.uk/showthread.php?t=18428495
http://forums.overclockers.co.uk/showthread.php?t=18291500
http://forums.overclockers.co.uk/showthread.php?t=18411189

Don't fight it, buddy... You know I'm right.
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None of those threads seem to relate to B-Grade products.

Whether or not Hazro products in general are more prone to failure than other makes is a different story.
 
Surveyor said:
None of those threads seem to relate to B-Grade products.

Whether or not Hazro products in general are more prone to failure than other makes is a different story.
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My bad. I think I should calm down. I'm fired up over not having anything to show for my missing £250 that I probably won't see for a week. I'm a poor man.

Should have listened to this man: "Lol. From personal experience and what I've read on the hazro thread, I think they only do b grade monitors!"
 
I woudn't of bothered RMA'ing it for a refund, if they haven't got anymore **B Grade** in stock, I would have gambled with the chance of receiving a brand new one back lol! :)

Don't forget to claim back postage costs though in any case, am sure you will. :)
 
Nelly said:
I woudn't of bothered RMA'ing it for a refund, if they haven't got anymore **B Grade** in stock, I would have gambled with the chance of recieving a brand new one back lol! :)

Don't forget to claim back postage costs though in any case, am sure you will. :)
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Totally should have done that. I'm afraid after all my comments above ^^^ I would have received one with spit on it :P
 
klimshady said:
Totally should have done that. I'm afraid after all my comments above ^^^ I would have received one with spit on it :P
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If it was me... I would be sending a webnote with the RMA number asking for a replacement, rather than a refund and see what you get back, ask how long it will take for a replacement first.

I guess it depends how long you want to wait and if you want the cash back within the next week or so instead...
 
Servers you right in all honesty. Harzo just about work when they are fresh from the factory. Buying a b grade is just looking for trouble.


Ps just joking chin up
 
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