Hazro HZ27WC B Grade

[Twirlywoos]

After umming and arring and reading about the awful customer support people have faced with this company (Hazro) I decided to take a punt on the B Grade Hazro HZ27WC I saw yesterday. Probably madness I know, but on the description page it said it was covered by a RTB warranty for 3 years and on the Clearance page it read a 90 day OCUK warranty.

So do I get 90 days with OCUK after which I get 2 years 9 months with Hazro?

Also what is the dead pixel policy? Is upto 3 (if not in an in your face center of the screen position) still the standard?

Thanks

 

[Surveyor]

Hazro have quite a loose pixel policy.

This is from the user manual:

Modern production methods cannot guarantee an absolutely fault-free monitor. To this effect, no LCD manufacturer can guarantee a defect free panel. A few isolated pixel or sub-pixel faults are considered tolerable and different policies exist that govern the amount of these tolerable values. Whilst most pixel faults occur in isolated regions, a cluster of dead pixels or sub-pixels can sometimes form for which a separate ruling applies. A cluster is defined as an area of 5x5 pixels.

Type A: PIXELS: Constantly on (white) – [referred to as ‘hot pixel’]
Type B: PIXELS: Constantly off (black) – [referred to as ‘dead pixel’]
Type C: SUB-PIXELS: Constantly on (red, green or blue) or off (black) – [referred to as ‘stuck pixel’]

Pixel Failure Tolerable Values:

5 Type A
5 Type B
12 Type C

Cluster:

1 Type A & B
5 Type C

Hazro will ONLY consider warranty claims should the above tolerable values be exceeded.

Backlight ‘bleed’ or ‘Non-Uniformity’ will only be considered for Warranty if >32% of LCD Panel Coverage. It is important to note that IPS panels, whilst offering excelling colour reproduction, tend to suffer from backlight inconsistency especially in the corners [a ‘glow’ effect] as well as visible ‘ripples’ and ‘folds’ – especially when viewing mono colours. In order to determine the coverage, Hazro utilises high accuracy MURA defect detection tools. Additionally, uniformity or inconsistency which are considered characteristics of the IPS panel will not be considered for RMA. An example of this is where a slight ‘colour tinge’ is noticeable.

You'll have to check with OcUK/Hazro about the warranty.

 

[Twirlywoos]

thanks I got an answer from 5UB about warranty. If the panel has dead pixels or poor blacklight bleed then I'll just return it.