Help, bluescreens on new computer!

Jaehl

Jaehl

Jaehl

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Joined
15 Nov 2008
Posts
9
Hi, if anyone can help me with this, I'll be amazingly happy.

So I just bought a Titan Basic Custom computer (specs below), and everything seemed fine until I fired up the Left 4 Dead demo. About two minutes in, the computer bluescreens and reboots. I tried a few more times and got the same result. After looking at the dump files, I suspected that the processor driver was the culprit, and reinstalled it using the driver from the AMD website, rather than the driver CD.

The good news was that it stopped crashing because of the processor driver, but now it was crashing because of the Realtek audio (RtkHDAud.sys) and network (Rtenicxp.sys) drivers.

I tried reinstalling the drivers with the latest versions, but still got the same problem: every time I play the Left 4 Dead demo, it bluescreens because of RtkHDAud.sys. On top of this, the computer also bluescreens when I'm doing nothing in particular, and says the problem is either RtkHDAud.sys, Rtenicxp.sys or, on one occasion, ntoskrnl.exe.

I copied and pasted some of the dump files below. Any help would be greatly appreciated. :)
Thanks.


The specs:
OS: Microsoft Windows XP Home Edition SP3
Power supply: Corsair TC 650W ATX2.2 SLi COmpliant PSU
Hard drive: Seagate Barracuda 7200.11 500GB SATA-II 32MB Cache
Graphics Card: Leadtek GeForce 9800 GTX+ 512MB GDDR3 TV-Out/Dual DVI (PCI-Express)
Memory: Corsair 4GB DDR2 XMS2 PC2-6400C5 TwinX (2x2GB)
Motherboard: Gigabyte GA-MA790X-DS4 AMD 790X (Socket AM2) PCI-Express DDR2
CPU: AMD Phenom X4 QUad COre 9950 2.60GHz (Socket AM2)​





Microsoft (R) Windows Debugger Version 6.9.0003.113 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\WINDOWS\Minidump\Mini111508-08.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: C:\WINDOWS\Symbols
Executable search path is:
Unable to load image ntoskrnl.exe, Win32 error 0n2
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
Windows XP Kernel Version 2600 (Service Pack 3) MP (4 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Kernel base = 0x804d7000 PsLoadedModuleList = 0x8055d720
Debug session time: Sat Nov 15 16:08:19.437 2008 (GMT+0)
System Uptime: 0 days 0:15:52.423
Unable to load image ntoskrnl.exe, Win32 error 0n2
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
Loading Kernel Symbols
............................................................................................................................
Loading User Symbols
Loading unloaded module list
...........
Unable to load image RtkHDAud.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for RtkHDAud.sys
*** ERROR: Module load completed but symbols could not be loaded for RtkHDAud.sys
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000008E, {c000001d, a3721c14, bace7b4c, 0}

Probably caused by : RtkHDAud.sys ( RtkHDAud+90c14 )

Followup: MachineOwner
---------
Click to expand...

Microsoft (R) Windows Debugger Version 6.9.0003.113 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\WINDOWS\Minidump\Mini111508-10.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: C:\WINDOWS\Symbols
Executable search path is:
Unable to load image ntoskrnl.exe, Win32 error 0n2
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
Windows XP Kernel Version 2600 (Service Pack 3) MP (4 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Kernel base = 0x804d7000 PsLoadedModuleList = 0x8055d720
Debug session time: Sat Nov 15 18:40:09.176 2008 (GMT+0)
System Uptime: 0 days 1:21:04.838
Unable to load image ntoskrnl.exe, Win32 error 0n2
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
Loading Kernel Symbols
...........................................................................................................................
Loading User Symbols
Loading unloaded module list
..................
Unable to load image Rtenicxp.sys, Win32 error 0n2
*** ERROR: Module load completed but symbols could not be loaded for Rtenicxp.sys
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 100000D1, {3, 2, 1, b5fc460b}

*** WARNING: Unable to verify timestamp for NDIS.sys
*** WARNING: Unable to verify timestamp for hal.dll
Unable to load image SymIM.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for SymIM.sys
*** ERROR: Module load completed but symbols could not be loaded for SymIM.sys
*** WARNING: Unable to verify timestamp for psched.sys
*** WARNING: Unable to verify timestamp for tcpip.sys
Probably caused by : Rtenicxp.sys ( Rtenicxp+60b )

Followup: MachineOwner
---------
Click to expand...

Microsoft (R) Windows Debugger Version 6.9.0003.113 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\WINDOWS\Minidump\Mini111508-11.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: C:\WINDOWS\Symbols
Executable search path is:
Unable to load image ntoskrnl.exe, Win32 error 0n2
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
Windows XP Kernel Version 2600 (Service Pack 3) MP (4 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Kernel base = 0x804d7000 PsLoadedModuleList = 0x8055d720
Debug session time: Sat Nov 15 19:54:53.734 2008 (GMT+0)
System Uptime: 0 days 0:15:51.725
Unable to load image ntoskrnl.exe, Win32 error 0n2
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
Loading Kernel Symbols
...........................................................................................................................
Loading User Symbols
Loading unloaded module list
...........
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000008E, {c0000005, 80583296, b1999a00, 0}

Probably caused by : ntoskrnl.exe ( nt!SeQueryInformationToken+1ba )

Followup: MachineOwner
---------
Click to expand...
 
Have you tried disabling on board sound completely and then seeing if it blue screens?

Also, is every other game fine as left 4 dead has a few a glitches still. It managed to find a weakness in my OC which i have now corrected
 
I tried disabling the audio driver, and this time it crashed due to "ntoskrnl.exe".

It seems that Left 4 Dead is the only game that guarantees a crash, but the pc sometimes bluescreens when I'm just browsing the internet or something.
 
Could be a memory issue, does it pass Prime for a good few hours? You could try upping the memory voltage a little if not.
 
I tried the prime program. This happened:

FATAL ERROR: Rounding was 0.5, expected less than 0.4
Hardware failure detected, consult stress.txt file.
FATAL ERROR: Rounding was 0.4984220262, expected less than 0.4
Hardware failure detected, consult stress.txt file.
FATAL ERROR: Rounding was 0.5, expected less than 0.4
Hardware failure detected, consult stress.txt file.
FATAL ERROR: Rounding was 0.5, expected less than 0.4
Hardware failure detected, consult stress.txt file.
 
Ok theres obviously an issue there. Have you double checked all your settings in the bios? Made sure that the ram is getting enough voltage and set to correct timings? Have you overclocked it in any way?
 
You will probably need to add +0.1/0.2 to your NB or MCH voltage in the bios. You may also need to bump the ram voltage a bit too :)
 
Okay, I tried boosting the northbridge (I assume that's what NB stands for) and DDR2 voltage, but I still get the same error on the Prime thingy.
 
I tried them at +0.1, +0.2 and +0.275 (everything above +0.275 on the ram was in red, which looked bad)

edit: oh yeah, and it's not overclocked at all.
 
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You're ram shouldn't need anymore than 1.9v (same ram as i used for my brothers pc).

I would try with one stick in, then switch. Also try use each ram slot (depends how your motherboard will like it, some stipulate to use certain slots)
 
Okay, so I sent the PC back to overclockers for repair, and they replaced the processor. This seemed to fix some of the problem, as it crashes much less often now (it was a couple of days before it crashed for the first time), and when it bluescreens, it is no longer gives ntoskrnl.exe as a probable cause.

Now when I check the dump files, I get things like "DRIVER_IRQL_NOT_LESS_OR_EQUAL" or "PAGE_FAULT_IN_NON_PAGED_AREA"

I looked around and this seems to be to do with memory?
 
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