Help, BSOD hell

TBLBehemoth · 25 Oct 2011 at 12:10

Hi all. Bought a pc 3 weeks ago from a local pc shop. Got it home and installed the usual run of the mill software for windows 7 64bit (iTunes, Adobe Reader, Adobe Flash Player, Java 64 bit, Printer drivers, Razer keyboard drivers, steam, Starcraft, GTA IV, Social Club (GTA add on) and windows live games log-in. Blue screened and when I took it back they put it down to an overclock that I had supposedly carried out (which I haven't). Got it back and low and behold, three blue screens in succession. Took it back and they said it would be a good idea to reformat the HDD. They carried this out for me, and to be doubly sure that it wasn't faulty software I was installing, they let me install all my software in front of them. Got it home and after a week, BSOD and really slow running. When I loaded GTA IV the display was at the wrong resolution, and pixelated. I shut down my pc and restarted it, loaded the game and it just displayed a black screen. I had been on omegle the night before as I had friends round who had travelled fromm Portsmouth to Wolverhampton for a visit. Did not click on any links and ran a full scan afterwards to be completely secure. Have asked whether it could possibly be a hardware issue, and they said that if it was it would have been picked up on initial boot and install of windows. They say that due to the nature of the components (gtx580, corsair ram, i7 2600k) such expensive components simply could not be faulty at purchase. I'm now out of patience, any advice?

mp260767 · 25 Oct 2011 at 12:39

for starters list your full spec, psu, how much memory, default intel cpu cooler....etc

what drivers have you got loaded for your 580 gfx card.

have you tried loading the default settings from bios and seeing how it runs.

does it only blue screen when you game ?

what temps is your processor running at.

as for the components being faulty at purchase, course they can happens all the time, bit unlucky if it happens but such is life.

post up the bsod info when it goes again, ensure the system is not set to reboot on bsod, check the event viewer for any more information.

ReigningSemtex · 31 Oct 2011 at 02:18

New build windows 7 64bit BSOD hell

Hi firstly let me apologise if this is in the wrong place in the forum to post this and for jacking behemoths post i am new on here and didnt see the option to start a new one. I bought a pc bundle from overclockers a couple of months ago and since the install everything was fine except a bsod whenever i was converting video (usually around the 50% completion) i wasnt sure what the problem was and thinking it was ram i used memtest to check but found no problems, i needed a new gfx card anyway and thought this may solve the problem so i recently ordered a gtx570 and a new hard drive i done a clean install of windows on the hard drive but now i seem to have many blue screens especially when trying to play games. I downloaded whocrashed and read through the dump files one of the times it crashed was my wireless adapter but i have the up to date driver for that and another time for a gigabyte program i no longer have installed all the other crashes i have no idea whats causing them or how to fix it. My pc has been slow since all these blue screens and i am starting to feel a little out of my league. If anybody could take the time to read this or more importantly my crash files i would be greatful for any advise. I am asking on overclockers because

1. I have read on here a few times and it has helped me
2. Because all the parts in my pc were ordered in the last couple of months from overclockers.

Here are my pc specs:

Operating System: Windows 7 64bit

Video card: GeForce GTX 570 msi

HDD: Seagate ST2000DL003

Power supply: corsair tx850

Krypton Intel Core i7 960 3.20GHz @ 4.00GHz Overclocked Bundle

my temps are usually 40-70

here is a link to my crash dump: http://ifile.it/talr9z6

Buchanan0204 · 31 Oct 2011 at 03:09

Download and run this

Post a sensible sized screenshot.

After that. Download and run memtest, download a hard drive diagnostic tool from your manufacturer. WD, Samsung, Seagate and Hitachi all have there own individual diagnostic program,

Hard drives and ram are unfortunately the most common causes of blue screens. In the hardware area of course. Software and drivers do cause issues a lot also.

You have eliminated that by formatting.... so it's clearly hardware related.

P.S. I presume your installing the latest GPU driver from the Nvidia site (I mean... why wouldn't you) I doubt very much this would cause a blue screen. So many people seem to think it does... no idea why.

ReigningSemtex · 31 Oct 2011 at 12:30

Hi thanks for the quick response i have ran memtest overnight it did 9 passes and found no errors, i am currently running the seagate diagnostic tool in windows but it is taking a long time so i think i will leave the dos version running while i go to work as i fear windows will crash on me. I had the graphics driver from the install disc at first but then i got the latest drivers from the nvidia site straight away uninstalled the old driver and installed the latest one. I dont think the problem is the hard drive as i was having bsod on my samsung spinpoint aswell and i ran the samsung diagnostic on that and found no errors but hopefully when this seagate diagnostic finishes i will be able to pinpoint if the hdd is the problem. Here are the screenshots of each crash as viewed by bluescreenview (thanks for posting that for me)

Buchanan0204 · 1 Nov 2011 at 05:00

Try a reinstall of windows... don't install any gigabyte software that uses energy saving. Easy 6 or whatever it is.

Also... try resetting the overclock back to stock speeds.

I'm confident this should eliminate your BSOD. If it does... try the overclock again. Save it to a profile as to avoid losing settings.

ReigningSemtex · 1 Nov 2011 at 10:56

Well after 5 hours of running the seagate utility it found no hard drive errors, i have partitioned my hdd today to do a fresh install of windows without installing any of the gigabyte energy saving i have set the bios profile to default instead of OCUK will post back with new screenshots if i get any new BSOD's. Thanks for the help Buchanan.

Buchanan0204 · 1 Nov 2011 at 11:26

ReigningSemtex said:
Well after 5 hours of running the seagate utility it found no hard drive errors, i have partitioned my hdd today to do a fresh install of windows without installing any of the gigabyte energy saving i have set the bios profile to default instead of OCUK will post back with new screenshots if i get any new BSOD's. Thanks for the help Buchanan.

No worries. Just to confirm, you did have Gigabyte software installed? Have you removed the overclock?

ReigningSemtex · 1 Nov 2011 at 13:07

I had some of gigabytes software installed but i uninstalled easy 6 because i read it could cause problems. On my new install i have only installed the necessary drivers (lan,usb ect) also the latest nvidia driver and in my bios i have selected the default setting instead of the overclock and now everest reports my pc @3.07ghz instead of the overclocked 4ghz when i get back from work i will try some games and see if it throws up a blue screen fingers crossed it doesnt.

Buchanan0204 · 1 Nov 2011 at 23:18

ReigningSemtex said:
I had some of gigabytes software installed but i uninstalled easy 6 because i read it could cause problems. On my new install i have only installed the necessary drivers (lan,usb ect) also the latest nvidia driver and in my bios i have selected the default setting instead of the overclock and now everest reports my pc @3.07ghz instead of the overclocked 4ghz when i get back from work i will try some games and see if it throws up a blue screen fingers crossed it doesnt.

Sounds good. Keep us posted as to how you get on.