Help, please... *beg*

I've changed jobs and I've got an issue with my new network not letting traffic from the internet through the Cisco 878 Firewall Router.
I've configured Netgear routers before, and successfully forwarded ports to 25 and 80 etc to get SMTP and OWA working, but despite allowing (I think) traffic to port 25 to be directed to the exchange server, no-one can telnet to it (what the hell is telnet?), and I can't even ping my external IP address from outside the network.
I've spent days on this, and I'm about at breaking point. Does anyone here know anything about Cisco routers, or know where I should be looking for help?
Any help appreciated.
/desperate


I've changed jobs and I've got an issue with my new network not letting traffic from the internet through the Cisco 878 Firewall Router.
I've configured Netgear routers before, and successfully forwarded ports to 25 and 80 etc to get SMTP and OWA working, but despite allowing (I think) traffic to port 25 to be directed to the exchange server, no-one can telnet to it (what the hell is telnet?), and I can't even ping my external IP address from outside the network.
I've spent days on this, and I'm about at breaking point. Does anyone here know anything about Cisco routers, or know where I should be looking for help?
Any help appreciated.

/desperate