Help creating an online KnowledgeBase/Help centre

[ricky1981]

I've been tasked with making an online help/knowledgebase area for our company. It doesn't need to be anything too flash, something similar to http://help.xero.com would be more than enough.

Has anyone got any experience or tips? Initially it would just be text/pictures but we might want to add video tutorials at a later date.

Looking for ideas on how to implement the index/search/etc rather than actual design advice.

Thanks in advance

 

[ricky1981]

any chance of sharing the link or is it on your intranet only? I've already used Wordpress for my own websites in the past so if I can knock something up in that it would save me learning another CMS (I know my way around Jooma and Grupal as well but that's it).

 

[ricky1981]

If you could do mate, just want to check it's possible to make it suitably idiot-proof!