Help diagnosing a weird problem (or "make sure you don't Double NAT").

ocmanus

ocmanus

ocmanus

Associate
Joined
15 Oct 2013
Posts
344
Location
Surrey, UK
Hello,

The issue: I'm having trouble connecting to Disney plus today. All was fine yesterday evening. Now I get a 1026 on the TVs and a "Sorry, an unexpected error has occurred." via edge and chrome. Prime video is fine and so is Netflix.

My network:
Start: A Community Fibre modem connected to
a: Their Linksys Velop router connected to
b: My Asus router connected to
End: My devices (both wireless and wired)

When I connect wirelessly to the CF Linksys Router all is well with Disneyplus. It must be something on the Asus router, right? No changes have been made, I've rebooted, made sure parental controls/filtering are off and we're now getting close to the point where I reset it. Any ideas what else I should be looking at?

Thanks!
 
alex24 said:
Why do you have two routers? This may be the issue based on your troubleshooting (double NAT or IP issues perhaps).
Click to expand...
The CF router connects to the Asus router via the WAN port. My Asus router is the consistent part of the network which all devices connect to wired and wirelessly(DHCP server, filtering etc) - saves me messing around when we switch provider. This has been fine for a while.

Super confused as all other services that we use seem unaffected.
 
Last edited:
Sparx said:
Again, why do you have the Linksys Velop in situ? Totally unnecessary.

Remove it and connect your Asus router to CF's ONT (modem).

When you switch provider, you'll get a new/same ONT - does not involve changing your Asus router, other than changing DHCP or PPPoE credentials at worst.
Click to expand...
Got you. So as a first port of call I'll simplify the topology by removing the linksys and then report back.
 
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