Help diagnosing event causing computer to reboot with no error message

RavenLunatic

RavenLunatic

RavenLunatic

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Joined
18 Dec 2008
Posts
519
Since last Tuesday by main computer has become unstable rebooting randomly with no error message. It appears to only happen when I run Eve-Online via Stream proton.

I installed Eve on a different PC and that one also suffered a reboot after I left it for a few hours (returned to the Ubuntu sign in screen), so it does not appear to be a hardware issue on my main.

To be safe I ran memtest86 for a few hours without error. Superposition benchmark runs just fine so I don’t think it’s a GPU issue. The only constant is having an instance of Eve running in the background with the system idling.

Can anyone advise what additional steps I can take to decisively prove that the Eve-Online client is the cause? What logs should I be looking at?



Hardware Information:
Hardware Model: ASUSTeK COMPUTER INC. WS X299 PRO_SE
Memory: 128.0 GiB
Processor: Intel® Core™ i9-7980XE × 36
Graphics: NVIDIA GeForce RTX™ 4090
Disk Capacity: 9.5 TB

Software Information:
Firmware Version: 4401
OS Name: Ubuntu 25.04
OS Build: (null)
OS Type: 64-bit
GNOME Version: 48
Windowing System: Wayland
Kernel Version: Linux 6.14.0-23-generic
Running Eve in DX11 mode


Hardware Information:
Hardware Model: ASRock B550 Phantom Gaming-ITX/ax
Memory: 32.0 GiB
Processor: AMD Ryzen™ 9 3950X × 32
Graphics: NVIDIA GeForce RTX™ 3090
Disk Capacity: 4.5 TB

Software Information:
Firmware Version: P2.20
OS Name: Ubuntu 25.04
OS Build: (null)
OS Type: 64-bit
GNOME Version: 48
Windowing System: Wayland
Kernel Version: Linux 6.14.0-23-generic
Running in Eve DX12 mode
 
FWIW, I have run Memtest64, and it took 8.5 Hours to find an issue, I'd then ran it for 12, then 24 hours once I'd fixed it, to be sure.
 
Happened again on the second PC only running Eve for a few hours :-(

Its frustrating since CCP don't support Linux.

I have been using the same driver for a couple of months without any problems until this week. So far CCP have broken the new Eve launcher from running in proton and now the game too.

Looks like I am going to have to return back to Windows until (if) they acknowledge the problem.

Edit: I might just be too hasty apparently there are people running Eve OK under Debian, so I am switching back to Debian to test.
 
Last edited:
Sadly at 9:29 am my machine running Debian 12.11 hard rebooted whilst running Eve since downtime yesterday. When I got up this morning I thought the change of OS was working after so many hours spinning ships in Jita without a problem. I think I can say now its not Hardware or Linux distro is the problem or am I overlooking something?
 
Rolling back did not fix the problem. The logs don't show what caused the crash, there are no critical errors reported. The cause by a process of elimination was the Eve-Online client running under Steam Proton Experimental. I was able to reproduce the reboot error on a 2nd Computer with different hardware but again there where no logs. It was suggested to switch from Ubuntu to Debian, but the reboots continued. Lastly was to run Eve with launch perimeters:

Code: 
PROTON_NO_ESYNC=1 PROTON_NO_FSYNC=1 LD_PRELOAD= %command%

But that failed a long test rebooting after 38 Hours combined (restarting the client after downtime)

I am now running a test on Windows 11 for a couple of days to see if I get a BSOD, which might indicate a hardware problem, yet none of the computers I have tested on have ever crashed without the Eve client running.

It appears that I am the only one with this problem so maybe the error is PEBCAK! lol
 
Throrik said:
I have zero experience with Eve, but a very quick search found a recommendation to go back to an earlier version.


Might be worth trying?
Click to expand...
Thanks, but that refers to a different problem with eve on Linux and relates to the game launcher closing upon opening.

I tried to re-install Windows 11 only to find Microsoft has downgraded my CPU to junk status even though it was acceptable at launch.

Rufus fix did not work as all the USB installers I have used just displays a black screen. Same with my Macrum reflect recovery ISO's

So I am dual booting Windows 10 which is now stuck at updating 22H2 at 96% for the last hour which doesn't look good.

The only good news is Eve doesn't crash under Window's
 
Buffalo2102 said:
What version of Proton are you using? Have you tried a different version?
Click to expand...
It was experimental, however not a single other person was having the same issue as me, and it's been almost two weeks since I reached out to a handful of other forums.
I have managed to get Windows 10 updated to 22H2 on my main gaming PC. I will leave the problem for now until MS stop support for Windows 10, maybe something will change between now and then.
 
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