Help from the Blackberry experts please!

Doz007 · 19 Feb 2011 at 12:57

I've just got a Blackberry Torch and every time I plug it into the PC via USB it immediately starts charging instead of giving me the option to select mass storage for instance.

I can't see the Torch in my computer at all. I believe i'd need to enable the mass storage option before I can transfer any files to it. I know the USB cable is working due to the device charging as soon as its connected so does anybody know how to enable mass storage mode?

I don't get any pop up box at all.

tom_e · 19 Feb 2011 at 13:05

Settings>Memory Mass storage support

Doz007 · 19 Feb 2011 at 13:15

tom_e said:
Settings>Memory Mass storage support

Is this an option in BB OS 6? I can't seem to find it using the path you've provided.

I can't find anything to enable mass storage or that dialog box that should pop up when I connect via USB. Admittedly i'm new to this whole OS.

Doz007 · 19 Feb 2011 at 14:41

All sorted! Seems the micro USB was only good for charging!??

If anyone else has similar issues in future, try another USB cable.

Breeny · 20 Feb 2011 at 16:31

Do you have a PS3 by any chance?

I got the cable used to charge the PS3 controllers, and my Berry mixed up, with exactly the same problem!