help G923 not working

Associate
Joined
13 May 2021
Posts
2
Location
scotland
hi
Windows 10
I have a new G923, set it all up with pedals and gear shifter, downloaded the hub and the wheel is appearing but nothing happens when I turn it. Went into device manager and this is what I got.
Hardware, events: device started, device configured, device not migrated.
and this message:
Device HID\VID_046D&PID_C266&MI_00\8&105a3f96&0&0000 was not migrated due to partial or ambiguous match.

Last Device Instance Id: USB\VID_05C6&PID_F006\6&7f61831&0&4
Class Guid: {745a17a0-74d3-11d0-b6fe-00a0c90f57da}
Location Path:
Migration Rank: 0xF000FFFFFFFFF100
Present: false
Status: 0xC0000719

tried on 2 different PCs
Can I fix it or will it have to be returned?
 
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