Help - I got hacked !

[Mint8]

I am hoping some of you can help with this.

I got some Steam and Playstation gift cards for Xmas and added these via my PC on Boxing day.

A couple of days later I discovered that both my steam and playstation accounts were accessed somehow and the funds used on ftp transactions etc. I have now got the steam account recovered but cant contact playstation until they are back at work tomorrow.
As a precaution I have stopped both credit cards that were attached to the accounts - although these havent been used.

What I cant get my head around is how "they" got hold of my email and passwords for these sites. I have not been given my details away, been on any dodgy sites or had any suspect emails etc but obviously its happened somehow - neither did i get the auto emails saying someone has asked for a change of email etc.

I have Norton running on my PC and that is coming back as clean - I also added AVG today and that also cant find anything. Also tried Nortons power eraser and again - nothing.

Obviously I am worried that I am at risk of further issues as I dont know how it was done in the first place. Basically sat here worrying myself stupid and afraid to sign into anything financial etc.

Any ideas ?

 

[Mint8]

Thanks for the replies - yes I know I should have been using steam guard etc however i WAS using a different email address and different passwords for both the sites - that is why I cant work out how they did it. (separate Virgin media emails) I also didnt receive an email warning me of an email change on either the steam or playstation account.

I added the cards to the two sites within a few minutes of each other on Boxing day - nothing else seems (so far) to have been compromised - so I cant work out what went wrong or if it could still be an issue.

They have now tried to make a purchase on the Playstation account but luckily I cancelled my credit card this morning so it was declined.

Having virus checked my PC I am assuming there is nothing suspect going on now - but who knows ?!?

 

[Mint8]

How can they get access to two separate accounts that use different emails and passwords on the same day - just after I added funds to them ??

Thats what I dont understand and yes - its driving me crazy.

 

[Mint8]

Yes - I have been quiet because I have been steadily working thru all the sites where i have sign-ons using those email addresses. I did check the links and both emails were on various lists - so lesson learned the hard way I guess.

Now waiting for 3 new credit cards to arrive and steadily working thru all the misc sites where i used those emails but which dont hold personal info/c cards etc.

In some good news both Steam and Playstation recovered my accounts and refunded the stolen funds in full ! Was pleasantly surprised by this and the speed in which their support teams both responded - so a big thanks to them.

The same can not be said of Virgin media that have the most convoluted and hard to understand user/email system going and offshore "support" that seemed as clueless as me !

Hopefully thats is the end of it now but admit I am still sat here waiting for something else to happen....

Thanks all for the replies etc.

 

[Mint8]

i was hacked too before they stole 200 pounds of games and about 100 of steam credit and steam would not give me my account back so i got rid of steam never using them again

Weird - I had no trouble at all with them. Whoever refunded me reversed around 15 transactions for World of Tanks and Steam Prime - all showing different user ID's.

The same on Playstation but this time for FC24 and other assorted rubbish.

Just to add - in changing my microsoft/windows login today I noticed there were 6 or 7 attempts to sign-in from various countries around the world this week - all failed - presumably due to the fact I had a passkey on the account.