Help I have a bug!

knip · 14 Jul 2007 at 21:36

Ok so my norton expired today and it wasnt a legal version anyway, so I today got myself AVG antivirus and AVG spyware. I already have spybot search and destroy and Ad-Aware, BUT, I keep getting pop ups, and when I just ran the spybot, it found something called Virtumonde, which it says it cannot delete because its in use in the computer memory.
Help!
What can I do to get rid of it?

knip · 14 Jul 2007 at 21:43

It doesnt say virtumonde in the processes list though, and its only since I got rid of the norton to install the AVG this has happened, my norton was fine for a year.
What am I looking for in the processes, the things I have running at the moment are
NM index store
Task mgr
IE7
WG111v2.exe
cftmon.exe
avg.exe
msn
NDS tray
I tunes
explorer.exe
(more avg stuff)
hotkey
SynTPEnh.exe
guard.exe
svchost.exe
lsass.exe
services.exe
winlogon.exe
csrss.exe
alg.exe

knip · 14 Jul 2007 at 21:50

ron3003 said:
http://www.lavasoft.com/index.php
Go to products and download free version of adaware 2007 then install, update and scan and remove the malware.

see http://www.lavasoft.com/support/securitycenter/virtumonde_remover.php

I updated my adaware today, so surely that would mean I have the latest updates?

knip · 14 Jul 2007 at 22:07

Garyj881 said:
Do a scan in safe mode and it will remove it.

Remind me how I get into safe mode, which key do I have to keep hitting?
And should I be connected to the net when I do it or not?

knip · 14 Jul 2007 at 22:08

Strongbow said:
try this http://www.spywareremove.com/removeVirtuMonde.html

It says I have too many errors to use their free version! Grrrrr!

knip · 15 Jul 2007 at 07:27

Ok I ran my AVG and Spybot search and destroy both in safe mode last night, the AVG found nothing, the Spybot found the virtumonde again, but still says it couldnt delete it due to it being in use in the memory.
Am going to work in a bit, but when I get back I will try the things suggested above.
Whatever has happened, its slowing the PC down, and I keep getting pop ups for gambling sites, and something telling me ive been looking at adult sites, which I havent and I should download their programme to stop it (which I havent done obviously)

edit:how can I tell where my firewall is, I presume I had one built in with my norton? (yes yes I know I know, but I am a girl!)

knip · 15 Jul 2007 at 15:03

*crosses fingers toes and eyes while she types this*

I THINK I have finally got rid of it, thankfully (for me at least) I pay 6 quid a month to have 24 hour a day tech support from *purple shirt shop

*, and after trying everything everyone had suggested, (and I really am grateful, and thankyou) and installing most of what people suggested, and it still hadnt gotten rid of it, I rang tech support and a very nice helpful lady got me to run some stuff, which has (touchwood) gotten rid of the trojan.

Now I just need to work out how to put the email protectio back on it my AVG (which has somehow disappeared) and get my temperature thing back and all will be well.

Knip is smiling again after a weekend of pulling her hair out!

knip · 15 Jul 2007 at 15:12

Jaffa_Cake said:
Quickly - hide the competitor name!

I DOOoo hope their phone support is better than in store anyway - they are embarrassingly bad in store.

Done

They were really really good, and me and the lady got into a bit of a girl power thing about her getting people asking to speak to the technician when she is one and me being determined to fix things!
(any ideas why the email scanner has suddenly stopped working on my AVG?)