Help.. image update not showing

Paul11 · 27 Sep 2017 at 10:56

tried to change a logo on a site, on the site right click shows it as image.gif

and downloaded, edited and re-uploaded it via FTP and overwrote itself

but the change is not showing

i thought it was brower cache but its the same on all browsers and my phone connected vie 4G

any ideas?

Paul11 · 27 Sep 2017 at 11:14

BaroUK2 said:
Make sure you upload image in binary mode...
Also maybe it could be a css issue, if you post a link we can check further...

i uploaded in binary just now, same problem

and how would i check if it is a CSS issue?

i assumed just replacing the files with the same name would do it

and thank you

Paul11 · 27 Sep 2017 at 11:42

ok, thanks BarolUK2 ill try to have a read up

Paul11 · 27 Sep 2017 at 17:18

its not just on one browser (which would be cache releated) its on different ones, different computers and on my phone

and it was the full path, there is only one image folder

Paul11 · 27 Sep 2017 at 19:03

the image on right click is the domain/images/logo.gif

this is the FTP

Paul11 · 27 Sep 2017 at 19:24

touch said:
Try going to that address in your browser. http://domain/images/logo.gif and see what happens.

i get the old logo

Paul11 · 27 Sep 2017 at 19:26

touch said:
Also, what's in the folder called "www"?

clicking on it goes to the public_html folder

Paul11 · 27 Sep 2017 at 19:35

i changed 3 files , none of them worked

and thank you for trying to help, much appreciated.

Paul11 · 27 Sep 2017 at 21:43

Thanks BarokUK2, illl do that now

Paul11 · 27 Sep 2017 at 22:52

when i right click, it shows/ images/logo.gif what other one can it be?

Paul11 · 29 Sep 2017 at 16:19

The_WIZ said:
Hi guys, sounds to me like a filepath issue. Have you inspected the page in chrome? The inspector will allow you to see any errors in page load and also direct you to the code that loads the image, if you do not want to change the code, check the path of the loaded image and ftp the image to the same location with the same filename, once thats done, CTRL+F5 and you should be good.
If you want/need to pm me and ill do my best.
Cheers

thank you , i sent you a PM

Paul11 · 29 Sep 2017 at 18:04

a very massive thank you to the The_WIZ for taking the time and helping me fix this

very grateful, thank you.