Help installing NHS VPN client on Lenovo Ideapad please

SexyGreyFox · 18 Sep 2020 at 13:18

I've helped 3 work colleagues plus myself to setup their NHS VPN for Remote Desktop on their own PCs with no problem.

Today I'm setting up on a Lenovo Ideapad with no luck.
The EXE file [email protected] acts as though it installs but nothing happens! (You are supposed to see traffic lights below right).
Looking at the C:\drive where it is supposed to be installing shows no new Sophos folder being created!
I've obviously re-booted etc

Any ideas?

SexyGreyFox · 18 Sep 2020 at 14:53

Executed in DOS no different.
it does say This program might not have installed correctly so I try a few things to no avail (this did happen before but forgot to mention it).

This Ideapad doesn't use RapidBoot although it is very fast.

just seen something else:

Installing configuaration files: cannot open conf file

Could be a dodgy file.

SexyGreyFox · 18 Sep 2020 at 15:39

It's all working now, I did something really stupid.

Thanks for your input.

SexyGreyFox · 19 Sep 2020 at 09:32

It was my colleagues own Ideapad and the writing was very small. There was a choice of two things to download and I chose the wrong one.
When I said it could be a dodgy file I went back to the page.
I thought the top choice included Sophos Endpoint which had caused many staff problems.