Hi all.
I have an issue with my internet where I can only download at a max speed of about 112kb/113kb. Now I know this is incorrect and I am fully aware I can recieve a much higher connection as I had done previously/had it confirmed.
A little background.
November 2008. I moved into an apartment and ordered SKY broadband with my SKY package and had this enabled as you do. I also had a phone line installed by BT around the same time.
The phone line was installed fine. And the internet was eventually activated on the time given.
I was having various problems with my internet where I could only "gain" internet access when I was using the landline (very strange, perhaps a landline/exchange fault you say) so I eventually had a BT engineer come out and use his laptop to run some tests at my apartment.
Before the BT engineer was arranged to come out I was speaking to (I cant remember there wording I think it was something along the lines of "Support 3" or something where your problem gets elevated - the 3rd one being someone who is very well informed with there job (in my experience)). The guy played around with my line from where he was and he didn't know what the problem was, however! When we hung up the problem had gone and I could use the internet as normal. Except my speed was reduced at around 112kb/113kb.
The BT engineer came round and it turned out there was nothing wrong with the exchange or my landline as he could download at a very high rate and had shown me this to backup what he was saying, I was disapointed because this still ment I had an issue unresolved with my download speed being restricted.
My question, is it possible I have somehow "accidently" done this myself? I am not a genuis with playing around with Networks but I can find my way around a router/network settings when needed and can use information pretty well given to me/found on the internet.
How would I resolve this? or is this a case of ...
"The BT engineer could only download at such speed because he was using his "special" laptop that had nothing to do with my SKY router or my personal account?"
or
"It is a case of ringing SKY broadband support and going through this hassel all over again"
or finally
"You can do this or that with your PC which can fix the problem"
Any help appreciated. While typing this out and thinking to myself I am now thinking it is a case of ringing SKY because the BT engineer had no problems and the fact I am normally pretty level headed with my knowledge with networks it is very unlikly to be a fault I have done myself.
If anyone is wondering why have I left it so long it is due to the fact SKY support is terrible, long waiting queues and you have to go through the same dull questions every single time. It was also costing a fortune in calls (Which now will be free due to BT not charging for 0800 numbers).
PS: I forgot to add I have had 3 different routers sent out to me (I believe line 1 support just didn't know what to do and kept throwing these things at me to try).
I have an issue with my internet where I can only download at a max speed of about 112kb/113kb. Now I know this is incorrect and I am fully aware I can recieve a much higher connection as I had done previously/had it confirmed.
A little background.
November 2008. I moved into an apartment and ordered SKY broadband with my SKY package and had this enabled as you do. I also had a phone line installed by BT around the same time.
The phone line was installed fine. And the internet was eventually activated on the time given.
I was having various problems with my internet where I could only "gain" internet access when I was using the landline (very strange, perhaps a landline/exchange fault you say) so I eventually had a BT engineer come out and use his laptop to run some tests at my apartment.
Before the BT engineer was arranged to come out I was speaking to (I cant remember there wording I think it was something along the lines of "Support 3" or something where your problem gets elevated - the 3rd one being someone who is very well informed with there job (in my experience)). The guy played around with my line from where he was and he didn't know what the problem was, however! When we hung up the problem had gone and I could use the internet as normal. Except my speed was reduced at around 112kb/113kb.
The BT engineer came round and it turned out there was nothing wrong with the exchange or my landline as he could download at a very high rate and had shown me this to backup what he was saying, I was disapointed because this still ment I had an issue unresolved with my download speed being restricted.
My question, is it possible I have somehow "accidently" done this myself? I am not a genuis with playing around with Networks but I can find my way around a router/network settings when needed and can use information pretty well given to me/found on the internet.
How would I resolve this? or is this a case of ...
"The BT engineer could only download at such speed because he was using his "special" laptop that had nothing to do with my SKY router or my personal account?"
or
"It is a case of ringing SKY broadband support and going through this hassel all over again"
or finally
"You can do this or that with your PC which can fix the problem"
Any help appreciated. While typing this out and thinking to myself I am now thinking it is a case of ringing SKY because the BT engineer had no problems and the fact I am normally pretty level headed with my knowledge with networks it is very unlikly to be a fault I have done myself.
If anyone is wondering why have I left it so long it is due to the fact SKY support is terrible, long waiting queues and you have to go through the same dull questions every single time. It was also costing a fortune in calls (Which now will be free due to BT not charging for 0800 numbers).
PS: I forgot to add I have had 3 different routers sent out to me (I believe line 1 support just didn't know what to do and kept throwing these things at me to try).
