Help! - Internet speed issue - TalkTalk

daniel101191 · 23 Jun 2010 at 22:20

Hi there, over the last 2 months our internet has become increasingly bad, we used to always get about 4 to 6 Mb/s in the day and about 3.00 to 4.00 Mb/s at night (according to speedtest.net) this was dandy until it started going down hill, it got slower and slower and now at night speedtest returns a result of around 0.30Mb/s and In the day if im lucky I will get 1.00 Mb/s.

Obviously getting to these speeds got very frustrating so I rang talktalk, and told them the issue, they said that everything was good their end and I was recieving between 4.00 and 5.00 Mb/s and my router confirmed this, so they are now getting me to do speedtests are certain times of the day.

My question to you is, is it talktalk?? or is it me or my router. Browsers and PC's are ruled out because its the same on all 3 computers and the xbox, they are also all hardwired. I have reset the router a few times, and it sped it up back to normal the first few times, but only for 5-10 minutes.

Anyone had any problems like this, its really getting annoying.

Thanks for reading

edit: I also dissconnect and reconnect the router via the router IP about 3 -6 times a day to get past the megavideo limit, but i wouldn't of thought that would have anything to do with it.

daniel101191 · 24 Jun 2010 at 18:27

hey thanks for the replies, I have contacted talktalk, so surely they would have checked my usage? I hope me disconnecting/connecting hasn't buggered anything up... I have been doing it for a while though, even before i started having the problem. I think this is what you meant... its a netgear DG834G

Account Name DG834Gv5
Firmware Version V6.00.25

ADSL Port
MAC Address 00:24:B2:B3:6E:A3
IP Address 89.168.136.102
Network Type PPPoA
IP Subnet Mask 255.255.255.255
Gateway IP Address 89.168.128.1
Domain Name Server
212.139.132.42
212.139.132.41

LAN Port
MAC Address 00:24:B2:B3:6E:A0
IP Address 192.168.0.1
DHCP ON
IP Subnet Mask 255.255.255.0

Modem
ADSL Firmware Version E.25.41.44 A
Modem Status Connected
DownStream Connection Speed 5888 kbps
UpStream Connection Speed 448 kbps
VPI 0
VCI 38

Wireless Port
Name (SSID) MorganHOME
Region Europe
Channel 1 (auto)
Wireless AP ON
Broadcast Name ON

Edit: Added picture to show all details. Thanks in advanced

daniel101191 · 25 Jun 2010 at 17:14

thanks for the replies, i will get that screen shot up in a few minutes, matthab how long has this been going on? and have you spoke to talk talk? been happening for a few months now so not sure its the football.

daniel101191 · 25 Jun 2010 at 17:19

Download speedachieved during the test was - 641 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :5888 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 5000 Kbps

daniel101191 · 27 Jun 2010 at 23:33

anyone got any ideas on who to move to?

need unlimited usage (fair use above 90gb)

needs to include free weekend and evening calls

and not to far of what we already pay (£28)

think orange is the best bet, are they any good reliability wise?

Note live fairly rural postcode is B94 5LP

daniel101191 · 28 Jun 2010 at 09:28

by not touching the router, do you mean not changing the IP address's too?

thanks for your reply