Help Me Diagnose Poor Performance

Soldato
Joined
12 Mar 2005
Posts
4,414
Hi all.

My work PC is shockingly slow to become responsive on boot up each day. The machine is running XP and first thing this morning for example I loaded up windows and launched outlook which took around 20 minutes with the computer not becoming responsive enough to use for another 30 minutes. This issue affects every PC in my office but no one reports the fault and it's generally accepted that that's just how things are.

I've repeatedly reported the problem to my IT department who have tried various things to fix it without much success (generally playing about with virtual memory settings) but I think the problem lies with the Sophos virus software.

From power up the hdd light is constantly on and this morning in the first half hour since powering on the PC there had been 40gb of I/O reads from Savservice.exe (Sophos) even though the program is not carrying out an active scan. Could this be causing the slow performance as the PC's seem to have less than 1gb of memory (897064K) and the peak commit charge for this morning was 1430892K? Is Sophos fighting with windows to use the HDD?

I can't fix the problem as I don't have admin rights but it would be helpful if I could identify the issue before contacting IT again as they don't seem to be able to do so.

Any advice would be appreciated even if it's just to tell me I'm way off the mark with this. :)
 
Thanks guys.

Jay, it's not the boot phase that's the issue really as it gets to the desktop in a reasonable amount of time. It's the time between seeing the desktop and being able to do anything with the pc.

Once the HDD light goes out it is fine so that says to me it's something is going on and is what made me look at the I/O stats in task manager. I think it's to do with the On-Access Scanning on Sophos as it might be virus checking every file it finds on remote drives.

I'm going to have a conversation with IT tomorrow and see if I can get them to check the AV settings but it's like banging your head against a wall as they don't want to acknowledge that there is an issue at all.
 
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