Help me get rid of modemlock.exe

red11 · 26 May 2006 at 13:26

I'm currently fixing my uncle's computer, and I cannot delete modemlock.exe. It starts up with the computer and gives this warning:

Warning!

The modem lock configuration or BT Yahoo! internet installation is corrupt- reinstall the dialler.

There was quite a bit of spyware that I removed, I've deleted the BT yahoo installation, but this modemlock.exe keeps appearing, I can't close the damn pop up window. For some reason I am unable to log into safe mode to delete the file in the bt yahoo folder, and when I try and delete it in normal mode, it won't let me.

Is there any program that will kill the process completely so I can delete it? OR is there a program that will delete the file instantly regardless of the fact that it is currently running in the background?

This thing is driving me nuts. Any help would be very appreciated.

riddlermarc · 26 May 2006 at 13:28

Do you have an XP install disk handy? That way you can start in recovery mode and delete the offending file..

red11 · 26 May 2006 at 13:34

Unfortunately not.

I don't even think he has the quick restore cds anymore. The main problem with the computer for the last week or so was that it wouldn't connect to the internet. I removed a few viruses and over 8000 trojans :eek:

yesterday. One of them must have been a dialler that tried to take over the internet connection but since BT have installed modemlock.exe to stop the connection from being hijacked, this stopped them from being able to get online at all.

All the spyware and stuff has been removed, I've deleted the bt installation and removed the drivers for the modem, so I can install fresh drivers. But this modemlock.exe is not budging, I just need a way to get rid of it to reinstall the modem, bt login details and firefox.

riddlermarc · 26 May 2006 at 13:36

You can't kill the process in Task Manager, then delete it?

Peace · 26 May 2006 at 13:37

have you checked that all the services are stopped before deleting it?

red11 · 26 May 2006 at 13:39

I can kill the pop-up windows, but the process stays there running in the background, I've even disabled it starting up, but it's still there.

Safe mode won't work for some reason, whenever it gets to the login screen and I click on the user profile, the computer restarts.

Peace · 26 May 2006 at 13:46

try and scan your PC @
http://uk.trendmicro-europe.com/consumer/housecall/housecall_launch.php

edit: oops sorry i believe you don't have a internet connection at the moment

riddlermarc · 26 May 2006 at 13:49

Open regedit (Start>Run>regedit), then navigate to the following location:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run

.. in the right-hand pane, is there any relevant modemlock.exe listings?

EDIT: Also look in:

HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run

red11 · 26 May 2006 at 15:10

Nothing but I did find this:

HKEY_LOCAL_MACHINE\SOFTWARE\BT\BTopenworld

there's a string called "Connecting to BT Yahoo! Internet

value data= 119.194.438.524

:confused:

@ Peace - I tried that, I just connected the computer to my network at home. Didn't find anything interesting, although it classified Lavasoft Ad-aware as spyware.

riddlermarc · 26 May 2006 at 15:32

Tony Soprano said:
Nothing but I did find this:

HKEY_LOCAL_MACHINE\SOFTWARE\BT\BTopenworld

there's a string called "Connecting to BT Yahoo! Internet

value data= 119.194.438.524

Looks like an ip address, nothing to worry about

red11 · 26 May 2006 at 15:37

riddlermarc said:
Looks like an ip address, nothing to worry about

I thought that but a little strange anyway.

Alexrose1uk · 29 May 2006 at 00:50

Try loading in safe mode, log into the administrator account, shut any processes you can in task manager, then use the run command to navigate to the folder, and delete then programme.

hybrid · 29 May 2006 at 14:10

Just disable it from loading up by using msconfig.

El_Watcher · 30 May 2006 at 12:38

Download and create an NTFS compatible boot disk, load from that and delete the file from DOS.
You could download BartPE which is XP on CD which you can add virus scanners and stuff. This will allow you to boot to an operating system without any dodgy processes running.

red11 · 30 May 2006 at 13:12

I have disabled it, but it starts up anyway. I've tried deleting it, but it won't let me. I've tried using Norton Safe Erase or whatever it's called and it fails every time. I've tried stopping the service, it won't let me. For some reason safe mode won't let me log into the desktop, so I've ruled that out for a quick fix. This thing really is driving me nuts, flamin' BT!! Grrrr

Does anyone know of a program that will delete the files easily? I know some programs will fail in deleting it because Windows will tell it, that it's an important file or whatever, I'm after a program that will and can delete anything you want it to regardless of permissions or what type of file it is.