Help me solve my ping issue [BT]

Upgrade · 30 Sep 2014 at 23:56

I have an issue that has me baffled and I don't know what the hell is wrong.

Speedtest:

This is normal. I have no issue with what the speedtest is coming back with.

Pingtest:

UK SERVER:

GERMAN SERVER:

Why am I pinging good to a German server, but awful to a UK one? This also translates to when I'm gaming on UK-based servers (where I'm noticing the problem):

More evidence of this crap:

(I don't even know the guy on the other team, but he's got the same problem? What is going on with BT?

Help is appreciated.

Upgrade · 1 Oct 2014 at 00:20

So how will I go about solving the problem? It will be fairly difficult to explain to them on the phone.

Upgrade · 1 Oct 2014 at 00:48

I can't change ISP, in a contract. I recently moved, so its a new line into the house. It was fine in the previous house a month ago. Must be some new settings on this new line?

Upgrade · 1 Oct 2014 at 21:03

:S?

Upgrade · 2 Oct 2014 at 16:18

Decided to test it in late afternoon, that's perfect. Perhaps it's an evening thing? Going to do the same test tonight to see if it's still the same.

Upgrade · 2 Oct 2014 at 21:01

Okay, so it seems to be an evening thing. Any idea why it's bad in the evening and fine throughout the day? I don't live in a particularly big city and the small green BT box is literally across the road from me.

Upgrade · 2 Oct 2014 at 21:10

Restarted router and it's fine.. okay..