Please help, I did a search but have not been able to find an answer. 
I purchased a 17" LCD TV for the bedroom before Xmas from a competitor.
The tv from the start had a issue of not turning on first time, You get a picture but no sound. If you turn it off and then back on, it would appear normal. I put up with it at the start and due to not using the tv much, I did not really think about it.
Late March I tried to turn the TV on and it took me 11 attempts for it to work. So i thought I should do something about it.
I spoke to the store where I purchased it who referred me to samsung direct. They were really good and arranged a swop out and a couple of days later, I had a new TV.
The new TV however would not work with the old remote, even though an exactly same model. I called samsung who would not have it that the TV was broken but said they would send another remote to me. Fair play I though and waited about a week for it to turn up.
As it still had not arrived I called them back and spoke to another helpful chap who doubted that it was the remote that was broken ( what I advised in the first place ) and said he would arrange another TV swop.
This again happened a couple of days later. I take the new TV home and try it and it works fine. The next morning, it would just not turn on. I wrote the serial number and all the other bits you have to give them down on the same bit of paper I had used all along, lo and behold, they had sent me my original TV back
Again I called them and they advised they would send me another TV. That was 6 working days ago and I called yesterday to chase. It turns out they do not have another one to send me. They did not call me to advise and I have taken the TV into work everyday incase they just arrived unannounced like usual. They said they would get somebody to call me back. I called today and they have advised I will have to wait till they have one in stock for me to have a swop out but they could not give me any timescales.
I am thoroughly fed up of not having calls when I am told and with not having a TV. We are decorating at the moment and almost living upstairs so the nights are quite dull !!
Sorry for the long post and any recommendations ??
What are my rights, can I ask for a refund ?
Thanks
Simon
I purchased a 17" LCD TV for the bedroom before Xmas from a competitor.
The tv from the start had a issue of not turning on first time, You get a picture but no sound. If you turn it off and then back on, it would appear normal. I put up with it at the start and due to not using the tv much, I did not really think about it.
Late March I tried to turn the TV on and it took me 11 attempts for it to work. So i thought I should do something about it.
I spoke to the store where I purchased it who referred me to samsung direct. They were really good and arranged a swop out and a couple of days later, I had a new TV.
The new TV however would not work with the old remote, even though an exactly same model. I called samsung who would not have it that the TV was broken but said they would send another remote to me. Fair play I though and waited about a week for it to turn up.
As it still had not arrived I called them back and spoke to another helpful chap who doubted that it was the remote that was broken ( what I advised in the first place ) and said he would arrange another TV swop.
This again happened a couple of days later. I take the new TV home and try it and it works fine. The next morning, it would just not turn on. I wrote the serial number and all the other bits you have to give them down on the same bit of paper I had used all along, lo and behold, they had sent me my original TV back
Again I called them and they advised they would send me another TV. That was 6 working days ago and I called yesterday to chase. It turns out they do not have another one to send me. They did not call me to advise and I have taken the TV into work everyday incase they just arrived unannounced like usual. They said they would get somebody to call me back. I called today and they have advised I will have to wait till they have one in stock for me to have a swop out but they could not give me any timescales.
I am thoroughly fed up of not having calls when I am told and with not having a TV. We are decorating at the moment and almost living upstairs so the nights are quite dull !!
Sorry for the long post and any recommendations ??
What are my rights, can I ask for a refund ?
Thanks
Simon