Help needed please -item sent for RMA and now the seller is not responding?

Virdi · 31 Oct 2016 at 10:45

Hello all,

Need some help please

I bought a M.2 SSD from an ebay seller in March earlier this year.

The drive stopped working or I beleive it went faulty.

I emailed the company I bought it from and they advised me to send it back with a covering letter ....which I have done over a month ago now.

I sent it recorded ...so they have received it and signed for it.

However, they are now not responding to any emails or messages or phone calls.

What do I do please?

Thanks

tres · 31 Oct 2016 at 10:47

Paypal claim

Virdi · 31 Oct 2016 at 10:51

tres said:
Paypal claim

Its been over 6 months?

tres · 31 Oct 2016 at 10:52

Small claims court

and how time does fly

=XDC=FluphyBunny · 31 Oct 2016 at 11:20

They have never replied and you gave them 6 months?

Have yo kept all the correspondence.
Are they just an ebay shop or do they have another online presence and maybe a phone number?

Other than that and trying to chase them then a threat of a small claims court proceedings is probably about all that you can do

tom_e · 31 Oct 2016 at 11:22

=XDC=FluphyBunny said:
They have never replied and you gave them 6 months?

It's been over 6 months since the initial purchase, it's only been a month since he returned it.

=XDC=FluphyBunny · 31 Oct 2016 at 11:27

tom_e said:
It's been over 6 months since the initial purchase, it's only been a month since he returned it.

Ah, my wife's correct I really don't take any notice of anything

So he is left hassling them or small claims as mentioned.

VincentHanna · 31 Oct 2016 at 12:08

Sorry about the bad experience OP, but your issue is a good reason to I would rather use a shop such as OCUK.

Virdi · 31 Oct 2016 at 12:53

VincentHanna said:
Sorry about the bad experience OP, but your issue is a good reason to I would rather use a shop such as OCUK.

100% correct!

Virdi · 31 Oct 2016 at 13:38

So I called from a witheld number and a so called manager answered.

In Summary he advised me that the drive sent back to them was not one supplied by them.

So now where do I stand?

Brizzles · 31 Oct 2016 at 13:42

Virdi said:
So I called from a witheld number and a so called manager answered.

In Summary he advised me that the drive sent back to them was not one supplied by them.

So now where do I stand?

If that's their response - then straight to Ebay/Paypal claim.

Don't mention the phone call - just go through their procedure of email contact

tom_e · 31 Oct 2016 at 13:42

Virdi said:
So I called from a witheld number and a so called manager answered.

In Summary he advised me that the drive sent back to them was not one supplied by them.

So now where do I stand?

Tell them to send it back to you so you can RMA it with the manufacturer?

new boy · 31 Oct 2016 at 13:50

Virdi said:
So I called from a witheld number and a so called manager answered.

In Summary he advised me that the drive sent back to them was not one supplied by them.

So now where do I stand?

Why would they not bother telling you that and why keep the drive?

Ask them what evidence they have to backup their claim

Virdi · 31 Oct 2016 at 14:02

new boy said:
Why would they not bother telling you that and why keep the drive?

Ask them what evidence they have to backup their claim

The guy advised that they have confirmation from their 'supplier'

They obviosuly wouldn't tell me who that was.

Virdi · 31 Oct 2016 at 14:02

tom_e said:
Tell them to send it back to you so you can RMA it with the manufacturer?

Hi,

It's Samsung Sm951 M.2 SSD ..I don't think I can go direct to manufaturer?