Help needed - Ruark MR1 mk2

[adrichardson81]

Hi all

I'm having real problems with my newly arrived Ruark MR1 mk2 speakers and could do with a sanity check.

Whatever I try, I can't get them to work in stereo mode. When I run a channel test, the left speaker plays the right and left channels and the right speaker does the same thing (at the same time). So it's effectively like having 2 mono speakers.

I have tried the aux, optical and Bluetooth inputs off a range of devices (DAC, desktop, phone, ipad, TV) and tried different cables and content (online channel tests, blu rays, music).

My best guess is there's an internal fault - should I be sending them back for a replacement or have I missed something obvious?

 

[Beans on toast Dave]

are they new or used? have a set myself and can tell the left and right channels no issue
if new contact the seller, if used send them back

there are no settings to change on the speakers so not much you can do

 

[adrichardson81]

Thanks for that - exactly what I needed! They're new and from the obvious place, so I'll get the ball rolling.

 

[adrichardson81]

Quick update - replacement arrived today and they work perfectly. Thanks for the help!