I need some help here, for 2 weeks I have had problems with high latency and periods of very high/unusable latency.
I'm with Zen internet and spoke to tech support and have been speaking to them daily for at least a week, we went through all the tandard things like :
1) reseting router
2) try another router (tried 3 in total)
3) tried connecting directly to test socket with only 1 device connected
etc etc.
In the end tech support were registering it as a fault. However, later they cancelled that as the speed I was getting was within the criteria for my line ie between 0.6mb/s and 8mb/s and therefore they could not log a fault.
Although the speed I'm getting is not as good as it was my major problem is the latency and again today it's unusable.
Below are tracert's I've done today to a wow server, I'm using this as I know the IP address but it's equally as noticibale on simple things like syncing tophies on the PS3.
I did a tracert at a friends house a couple of streets away (who is on BT) and all was fine.
2 479 ms * * losubs.subs.dsl1.mbr-roch.zen.net.uk [62.3.82.17]
3 * 307 ms * ae0-168.cr2.mbr-roch.zen.net.uk [62.3.80.169]
4 * * * Request timed out.
5 387 ms 300 ms 421 ms xe-1-1-0.man11.ip4.tinet.net [77.67.66.101]
6 146 ms 304 ms 139 ms xe-5-0-0.lon21.ip4.tinet.net [89.149.187.102]
7 269 ms 131 ms * 213.200.78.238
8 353 ms 306 ms 258 ms ldn-bb2-link.telia.net [213.155.133.4]
9 205 ms * 210 ms adm-bb2-link.telia.net [80.91.245.109]
10 * * 320 ms
2 211 ms 313 ms * losubs.subs.dsl1.mbr-roch.zen.net.uk [62.3.82.17]
3 * 242 ms 228 ms ae0-168.cr2.mbr-roch.zen.net.uk [62.3.80.169]
4 * 312 ms 244 ms ae2-0.cr2.wh-man.zen.net.uk [62.3.80.53]
5 * 281 ms 225 ms xe-1-1-0.man11.ip4.tinet.net [77.67.66.101]
6 * * 288 ms xe-5-0-0.lon21.ip4.tinet.net [89.149.187.102]
7 243 ms 349 ms * 213.200.78.238
8 274 ms 249 ms 202 ms ldn-bb2-link.telia.net [213.155.133.4]
9 262 ms * * 80.91.245.109
10 * 263 ms 264 ms adm-b7-link.telia.net [213.155.133.37]
11 * * * Request timed out.
I don't know what any of it means but the amount of *'s don't look good.
Also when I was looking in my Routers Log, there is a lot of DOS reported, about 7 per second. Here's a small list of what's reported :
etc etc. this is constant. I thought this may be cause for concern and may be causing my latency problems but technical support say that it's not an issue ????
So I'm a little stuck now, tech support say the can't see anything wrong and can't log a fault (I've spoken to them almost daily). But I'm stuck with something I can't use properly at the moment.
Any advise appreciated I really don't know how to solve this issue.
Regards
Jason
I'm with Zen internet and spoke to tech support and have been speaking to them daily for at least a week, we went through all the tandard things like :
1) reseting router
2) try another router (tried 3 in total)
3) tried connecting directly to test socket with only 1 device connected
etc etc.
In the end tech support were registering it as a fault. However, later they cancelled that as the speed I was getting was within the criteria for my line ie between 0.6mb/s and 8mb/s and therefore they could not log a fault.
Although the speed I'm getting is not as good as it was my major problem is the latency and again today it's unusable.
Below are tracert's I've done today to a wow server, I'm using this as I know the IP address but it's equally as noticibale on simple things like syncing tophies on the PS3.
I did a tracert at a friends house a couple of streets away (who is on BT) and all was fine.
2 479 ms * * losubs.subs.dsl1.mbr-roch.zen.net.uk [62.3.82.17]
3 * 307 ms * ae0-168.cr2.mbr-roch.zen.net.uk [62.3.80.169]
4 * * * Request timed out.
5 387 ms 300 ms 421 ms xe-1-1-0.man11.ip4.tinet.net [77.67.66.101]
6 146 ms 304 ms 139 ms xe-5-0-0.lon21.ip4.tinet.net [89.149.187.102]
7 269 ms 131 ms * 213.200.78.238
8 353 ms 306 ms 258 ms ldn-bb2-link.telia.net [213.155.133.4]
9 205 ms * 210 ms adm-bb2-link.telia.net [80.91.245.109]
10 * * 320 ms
2 211 ms 313 ms * losubs.subs.dsl1.mbr-roch.zen.net.uk [62.3.82.17]
3 * 242 ms 228 ms ae0-168.cr2.mbr-roch.zen.net.uk [62.3.80.169]
4 * 312 ms 244 ms ae2-0.cr2.wh-man.zen.net.uk [62.3.80.53]
5 * 281 ms 225 ms xe-1-1-0.man11.ip4.tinet.net [77.67.66.101]
6 * * 288 ms xe-5-0-0.lon21.ip4.tinet.net [89.149.187.102]
7 243 ms 349 ms * 213.200.78.238
8 274 ms 249 ms 202 ms ldn-bb2-link.telia.net [213.155.133.4]
9 262 ms * * 80.91.245.109
10 * 263 ms 264 ms adm-b7-link.telia.net [213.155.133.37]
11 * * * Request timed out.
I don't know what any of it means but the amount of *'s don't look good.
Also when I was looking in my Routers Log, there is a lot of DOS reported, about 7 per second. Here's a small list of what's reported :
etc etc. this is constant. I thought this may be cause for concern and may be causing my latency problems but technical support say that it's not an issue ????
So I'm a little stuck now, tech support say the can't see anything wrong and can't log a fault (I've spoken to them almost daily). But I'm stuck with something I can't use properly at the moment.
Any advise appreciated I really don't know how to solve this issue.
Regards
Jason
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